Articles on: Troubleshooting Guide

Addressing KDS Ticket Visibility Issues and Drops

Resolving KDS Ticket Visibility and Drop Issues: Troubleshooting Guide

If you're experiencing challenges with missing or dropped tickets on your KDS (Kitchen Display System), don't worry. This troubleshooting guide will walk you through the steps to effectively address these issues and ensure the smooth functioning of your KDS.

Step 1: Initiating Sync

If you notice that a fired or charged order isn't appearing on your KDS, follow these steps to initiate a synchronization process:

Open the KDS interface and locate the "Settings" gear wheel.

Click on "Sync" and allow the sync process to complete. This should happen quickly.

Note: If an "offline" error popup appears during the sync attempt, this solution won't be effective. In such cases, you'll need to perform a force stop.

Step 2: Issue Fixed

If the visibility issue is resolved after performing the sync, great job! You've successfully resolved the problem.

Step 3: Forced Stop of KDS App

If the issue persists, proceed with force-stopping the KDS app by following these steps:

In the TeamViewer window, navigate to the top navigation bar and select "Apps."
From the list of apps, find and choose "Settings."
In the top navigation bar of the Settings menu, select "Remote Control."
Look for and click on "Apps & Notifications."
Locate the "KDS by eatOS" app from the list and select it.
Among the available options, choose "Force Stop."
Confirm the action by selecting "Yes" on the confirmation popup.

By following these straightforward steps, you can effectively troubleshoot and address KDS ticket visibility and drop issues. If you encounter persistent challenges or have further questions, don't hesitate to reach out to our dedicated support team for assistance. Ensure seamless operations and maintain a smooth flow of orders with your KDS system.

Updated on: 08/28/2023

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