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# Card Reader Disconnection or Unbolting


### Introduction

Troubleshooting **"Unbolted"** Status on Your Card Reader or Terminal

Encountering the **"Unbolted"** message on your card reader or terminal signifies a dual challenge of disrupted internet connectivity and device linkages. In this article, we'll address this issue and guide you through the steps to resolve it.

### Table of Contents

* [ **A Quick Guide to Resolving 'Unbolted' Status** ](#3-a-quick-guide-to-resolving-unbolted-status) 

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### A Quick Guide to Resolving 'Unbolted' Status

**Step 1: Site Network Outage:**

When the **"Unbolted"** status emerges, it could be an outcome of a broader network outage. In such a scenario, the recommended response is to advise the merchant to patiently await the eventual restoration of network services. Acknowledging and navigating these temporary disruptions form a crucial aspect of optimizing operational continuity.

**Step 2: Reader Connectivity Issue:**

An **"Unbolted"** reader connectivity problem. To address this, propose a resolution by initiating a reset via simultaneous pressing of the **"#"** and yellow buttons for a span of 3 to 5 seconds.

If post-reset, the reader does not transition back to its normal **Bolted** status within approximately a minute, several potential culprits might be involved:

* **Hardware:** Inspect the physical components of the card reader for any issues that may be affecting its seamless operation.
* **Connection Points:** Ensure stable connections across various junctures to facilitate uninterrupted performance.
* **Cables:** Evaluate cable integrity and connections to rule out disruptions.
* **Connected Switch (if applicable):** In more intricate setups involving switches, verify their functionality and integration.
* **Re-establishing Reader Connectivity:** After successfully reestablishing reader connectivity and confirming its online status, shift focus to another pivotal facet – the printer.

 Check the status bar on the New Order Screen for **“Printer Disconnected”** in yellow.

**If Yes:**
 
* Tap and hold down for 3-5 seconds to reset the status.
 
* Test Print.

**If No:**
 
* The printer status displayed should be **“Printer Connected”** in green, meaning everything is connected.

[Back to Top](#3-introduction)