> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.eatos.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# eatOS Dashboard: Initiating Full Refund


### Introduction

If you ever need to issue a complete refund using the eatOS dashboard, you're in the right spot. This user-friendly guide is designed to lead you through each step, ensuring a smooth and hassle-free refund process. Follow along to make your refund experience seamless.        


### Table of Contents

* [How to Process a Full Refund](#3-how-to-process-a-full-refund)

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### How to Process a Full Refund

${vimeo}[How to Process Full Refunds](999476096)

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* Here's a step-by-step guide on how to process a full refund using the eatOS Dashboard: 

**Step 1:** Log in to your eatOS account by entering your **Email and Password** on the login page.

**Step 2:** After logging in, navigate to the Sales tab located on the left-hand side of the menu.

**Step 2a:** Within the **Sales** tab, click on the **Transactions** tab.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/2/6/74260be74e639800/image_1lp4k69.png)

**Step 3:** Choose the sales transaction that requires a refund from the list.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/2/6/74260be74e639800/image_1nurz50.png)

**Step 4:** Once selected, click on **Full Refund** to begin the refund process.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/2/6/74260be74e639800/image_c07vk6.png)

**Step 5:** Next, select a reason for the refund by tapping on Next, select a reason for the refund by tapping on **"Select a Reason."**

![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/2/6/74260be74e639800/image_11k7m11.png)

**5a.** Optionally, you can add an extra refund note if necessary.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/2/6/74260be74e639800/image_1agk8ht.png)

**Step 6:** Finally, tap on Refund to complete the refund process and close the transaction.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/2/6/74260be74e639800/image_1vz48p3.png)

|| Note: Upon successful completion of these steps, you'll observe that the order's status in the order list will be updated to REFUNDED.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/2/6/74260be74e639800/image_hlo48o.png)

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### Conclusion

Processing a full refund using the eatOS dashboard is a straightforward process that involves a few simple steps. By following this guide, you can confidently navigate the refund process and provide a seamless experience for both your business and your customers. If you encounter any issues or have further questions, please don't hesitate to contact our support team for assistance.

[Back to top](#3-introduction)