> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.eatos.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# eatOS Dashboard: Partial Refund

,
### Introduction

Processing partial refunds through your eatOS dashboard is a straightforward task that can be easily accomplished using the following step-by-step guide. Whether you're a restaurant owner or a staff member, this guide will walk you through each stage of the process, ensuring a seamless experience while managing partial refunds. 

### Table of Contents

* [How to process a partial refund](#3-how-to-process-a-partial-refund) 

---

### How to process a partial refund

${vimeo}[How to Process Partial Refunds](999477151)

---

Here's a comprehensive guide to processing a partial refund using the eatOS Dashboard:

**Step 1:** Access the eatOS Dashboard and log in using your unique **email and password.**

**Step 2:** Once logged in, navigate to the Sales section by clicking on **"Sales"** on the left-hand side of the navigation bar.

**Step 3:** In the **Sales** section, select **Transactions.** 

![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/2/6/74260be74e639800/image_mwl735.png)

**Step 4:** Choose the Sales Transaction that requires a refund from the list.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/2/6/74260be74e639800/image_j25bv0.png)

**Step 5:**  Click on **"Partial Refund"** to initiate the refund process.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/2/6/74260be74e639800/image_179qrow.png)

**Step 6:** Select the items to be refunded by tapping on the checkboxes next to them.
 
![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/2/6/74260be74e639800/image_6j5n5f.png)

**Step 7:** Tap on **Select a Reason.**

![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/2/6/74260be74e639800/image_mh64tm.png)

**Step 8:** Choose the appropriate reason for the refund and add a note if necessary.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/2/6/74260be74e639800/image_qfaq2a.png)

**Step 9:** Tap **"Refund"** to complete the refund process and close the transaction.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/2/6/74260be74e639800/image_i3lkvd.png)

|| Note: Upon successful completion of these steps, you'll receive a prompt confirming that the order's status has been updated to Refund Successful.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/2/6/74260be74e639800/image_23pl9e.png)


---


### Conclusion

By following this comprehensive guide, you can confidently manage partial refunds using the eatOS dashboard. The user-friendly interface and intuitive design ensure a smooth experience throughout the process. Should you require further assistance or have any questions, feel free to reach out to our dedicated support team. We're here to help!

[Back to top](#3-introduction)