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# Fixing KDS Ticket Visibility Problems

### Introduction

If you're experiencing challenges with missing or dropped tickets on your **KDS (Kitchen Display System)**, don't worry. This troubleshooting guide will walk you through the steps to effectively address these issues and ensure the smooth functioning of your KDS.


### Table of Contents

* [ **Resolving KDS Ticket Visibility and Drop Issues** ](#3-resolving-kds-ticket-visibility-and-drop-issues) 

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### Resolving KDS Ticket Visibility and Drop Issues

 
**Step 1: Initiating Sync**

If you notice that a fired or charged order isn't appearing on your KDS, follow these steps to initiate a synchronization process:

Open the KDS interface and locate the **"Settings"** gear wheel.

Click on **"Sync"** and allow the sync process to complete. This should happen quickly.

|| **Note: If an "offline" error pop-up appears during the sync attempt, this solution won't be effective. In such cases, you'll need to perform a force stop.**

**Step 2: Issue Fixed**

If the visibility issue is resolved after performing the sync, great job! You've successfully resolved the problem.

**Step 3: Forced Stop of KDS App**

**If the issue persists, proceed with force-stopping the KDS app by following these steps:**

1. In the TeamViewer window, navigate to the top navigation bar and select **"Apps."**
2. From the list of apps, find and choose **"Settings."**
3. In the top navigation bar of the Settings menu, select **"Remote Control."**
4. Look for and click on **"Apps & Notifications."**
5. Locate the **"KDS by eatOS"** app from the list and select it.
6. Among the available options, choose **"Force Stop."**
7. Confirm the action by selecting **"Yes"** on the confirmation pop-up.


### Conclusion:

By following these straightforward steps, you can effectively troubleshoot and address KDS ticket visibility and drop issues. 

[Back to top](#3-introduction)