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# Fixing Tamper Detection on Poynt Devices


### Introduction

Encountering tamper detection issues on your Poynt devices can be concerning, but there's a straightforward solution to address this matter. This article outlines the steps you need to take to effectively resolve tamper detection issues on your Poynt devices.

### Table of Contents

* [Tamper Detection Issues on Poynt Devices](#3-tamper-detection-issues-on-poynt-devices) 

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### Tamper Detection Issues on Poynt Devices

If you encounter tamper detection issues with your Poynt device, the recommended course of action is to open a support ticket with Poynt's dedicated support team. 

Follow these steps to initiate the resolution process:

**Step 1:**   Gather Necessary Information:
Before reaching out to support, ensure you have the following information readily available:

* **MID (Merchant ID)**: Your unique Merchant ID associated with your Poynt account.
* **Restaurant Name:** The name of your restaurant or establishment.
* **Device Serial Number (SN):** The serial number of the Poynt device facing the tamper detection issue.

**Step 2:**   Contact Poynt Support:
Use the appropriate support channels provided by Poynt to open a support ticket. Submit the gathered information along with a detailed description of the detection issue you are experiencing.

**Step 3:**   Confirmation and Follow-up:
Once your support request is received and confirmed by Poynt, you can expect to receive follow-up emails containing instructions for the next steps in resolving the tamper detection problem.


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### Conclusion

Facing tamper detection issues on your Poynt devices can be resolved effectively by opening a support ticket with Poynt's support team. By providing the required information and following their instructions, you can ensure a swift resolution to the issue. Should you need further assistance or have any questions during the process, don't hesitate to reach out to our support team for guidance. 

[Back to top](#3-introduction)