> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://support.eatos.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Getting Started - Printer TSP654II ### Introduction This article outlines the fundamental steps to professionally initiate the connection and testing procedures for TSP654II and TSP654 printer models. Follow concise instructions for the basic steps required to seamlessly plug and test these printers, ensuring a smooth integration into your operational environment. Elevate your proficiency in the initial setup for optimal performance with this comprehensive overview. For Models: **TSP654II/ TSP654** Manufacturer: **Star Micronics** --- ### Table of Contents * [Unboxing](#3-unboxing) * [Connecting via LAN](#3-connecting-via-lan) * [Connect via USB](#3-connect-via-usb) * [Connecting the AC adapter](#3-connecting-the-ac-adapter) * [Turn the power ON](#3-turn-the-power-on) * [Turn the power off](#3-turn-the-power-off) * [Loading Paper Roll](#3-loading-paper-roll) * [Self Printing](#3-self-printing) * [Category Routing Level](#3-category-routing-level) * [Product Level Routing](#3-product-level-routing) --- ### Unboxing * Printer * Power Cable * Paper Roll ### Connecting via LAN To connect your printer by Ethernet cable, follow the steps below. **Step 1:** Connect one side of the **LAN** cable to your **Router/Hub** ![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/2b02c35b-a642-4317-a3b7-6b82e9_11wmawj.png) **Step 2:** Connect the other side of the **LAN** cable to the **LAN connector** of the printer. ![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/e8ed7b39-abf7-4cb1-acdc-d3baca_62ctqj.png) --- ### Connect via USB Alternatively, you have the option to connect your printer using a USB cable. To do so, follow the steps below to get started. **Step 1:** Make sure the printer is **Unplugged,** To avoid printer damage. ![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/d0cabe9f-3514-4932-8a06-4c3284_xx1bk2.png) **Step 2:** With a screwdriver, remove the two top screws holding the interface card in place. ![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/35b66e08-9c57-43d1-8695-67dead_2jgk3a.png) **Step 3:** Remove the interface card unit by gently pulling in the direction of the arrow above **Step 4:** Once you have removed the interface, gently slide the new interface in until it is firmly seated. **Step 5:** Secure the new interface card using the two screws that were extracted in step 2. ![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/aa609717-c640-48c8-9799-7ad65e_ww51sq.png) **Step 6:** Lastly, run a self-print test. The interface should show USB, as shown below. ![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/0f8d47d5-18eb-4178-b96b-980190_ynvx18.png) --- ### Connecting the AC adapter **Step 1:** Connect the **AC adapter** to the **power cord**. **Step 2:** Connect the **AC adapter** to the **connector** on the printer. **Step 3:** Insert the power cable plug into an **AC outlet**. ![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/3e82157a-e5a9-4b25-8df2-ed4be8_1xy8blm.png) --- ### Turn power ON * Turn **On** the power switch, which is on the left side of the printer. The **Power** lamp on the control panel will light. ![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/e4fc638e-70a7-429f-8d96-06c209_1w8xn53.png) --- ### Turn the power off * To turn the power **off** simply press the switch to the left and confirm it has powered **off** once the **LED** lights are off ![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/e4fc638e-70a7-429f-8d96-06c209_1w8xn53.png) --- ### Loading Paper Roll Make sure you are using the correct paper roll. **Step 1:** Push the cover open lever and open the printer cover. ![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/c8a37adc-868a-46d5-a874-c48ee0_h1z38d.png) **Step 2:** Load the paper as shown in the image below and pull the leading edge of the paper straight towards you. ![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/c6a61d23-1173-4d59-a5d5-3cffc0_sqtk8j.png) **Step 3:** Push on both sides of the rear cover to close it. ![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/9a2431d0-9ad6-4cb1-bee0-7ddff0_fz89d9.png) --- ### Self-Printing Learn how to detect your IP address by performing a self-print. **Step 1:** Turn the printer **Off** ![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/e4fc638e-70a7-429f-8d96-06c209_1w8xn53.png) **Step 2:** Hold down the **Feed** button and turn the printer **On**. ![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/95fa9680-ed5e-4fb3-a842-fef6c7_txgg11.png) **Step 3:** Release the **Feed** button after 5 seconds. The printer will produce two sheets of information. Keep the second sheet, as it will display the detected **IP address** within a bordered box. This sheet also contains subnet and gateway information. This information may be useful for troubleshooting purposes if the printer isn't detectable. Now that you have set your printers, learn how to select your designated printers, name your printers, and detect and test your printers on the point of sale. || Note: To ensure successful detection, all devices should be on the same network IP. The initial three sets of numbers in the IP address should match, followed by a distinct set of numbers. --- ### Category Routing Level The following guide will show you how to route categories once you have named your printers on the Point of Sale. You can route categories directly from the POS or the dashboard. **Step 1:** From the Point of Sale (POS) settings navigate to **Menu**. ![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/2/6/74260be74e639800/screenshot-2026-01-18-at-30552_1awxw38.png) **Step 2:** Select **Categories** ![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/2/6/74260be74e639800/screenshot-2026-01-18-at-30608_w85b6s.png) **Step 3:** Select a category name, then assign the printer. The products within the category will be routed to the assigned printer. ![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/2/6/74260be74e639800/screenshot-2026-01-18-at-31019_2rce1o.png) --- ### Product Level Routing Learn how to route your products at the product level by following the steps below. **Step 1:** Tap ( **a**) or slide the dropdown arrow down ( **b**) to open settings page. ![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/563e8626-84c5-4065-a2ac-42ec67_q4nk47.png) **Step 2:** Tap on **Menu** ![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/2/6/74260be74e639800/screenshot-2026-01-18-at-30552_dqi9yt.png) **Step 3:** Tap on **Products** ![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/2/6/74260be74e639800/screenshot-2026-01-18-at-30608_1k4mrmo.png) **Step 4:** Select a product and assign a printer. The printer you assign to your product will eventually be routed to the assigned printer. ![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/2/6/74260be74e639800/screenshot-2026-01-18-at-31330_1kcmxt6.png) [Back to top](#3-introduction)