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# Guide to Dine-In Order Type


### Introduction

Whether you're a restaurant owner, staff member, or passionate food aficionado, this comprehensive helpdesk article is designed to empower you with the knowledge required to enhance the Dine-In order type. Elevate your dining experience by learning how to optimize this feature for smooth and delightful meal service. 

### Table of Contents

* [Confirming Orders](#3-confirming-orders)
* [Preparing Orders](#3-preparing-orders)
* [Completing the Payment](#3-completing-the-payment)
* [Cancelled Orders](#3-cancelled-orders)

---

### Confirming Orders

* After a customer completes their online order and receives payment confirmation, the order will appear in the **New Orders Tab.**

![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/2/6/74260be74e639800/image_41fs5k.png)

**When you tap the order ticket, you'll find the order details and these choices:**

**a. Connect Printer** - Connect to a printer and print the order ticket.
**b. Cancel Order** - Cancel the order if needed.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/2/6/74260be74e639800/image_jtcqez.png)

---

### Preparing Orders

* In the **'Preparing Orders'** tab, you'll find all the orders that have been confirmed and are currently being prepared.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/2/6/74260be74e639800/image_18yfoez.png)

**After preparing the order, you may tap on the order ticket, and you will be presented with the following options.**

**a. Connect Printer** - Connect to a printer and print the order ticket.
**b. Make Order Ready** - Indicate that the order is prepared for the customer or for service team pickup and delivery to the customer's table.
**c. Back** - go back to the preparation page.

---

### Completing the Payment

* When the order has been delivered to the customer's table and payment has been completed, it will appear in the **'Completed Tab'** for reference.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/2/6/74260be74e639800/image_1w69hfy.png)

* By tapping the order, you will be presented with the following printing options:

**a. Connect Printer (Kitchen Order Ticket)** - connect and print the ticket as a **Kitchen Order Ticket**
**b. Connect Printer (Receipt)** - connect and print the ticket as a **Receipt**

![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/image_ztoju9.png)

---

### Cancelled Orders

* In the **'Cancelled Orders**' section, orders that have not been confirmed within 10 minutes or have been canceled by the restaurant due to an issue will be displayed.

![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/image_16jqpgo.png)

Tapping on a **Cancelled Order** will allow you to view its details.

![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/image_1dsc3vb.png)
 
[Back to top](#3-introduction)