> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.eatos.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Add or Edit a Tip

### Introduction

Fine-tuning the tipping process is a crucial aspect of delivering exceptional customer service in the restaurant industry. In this guide, we'll delve into the steps to edit tips seamlessly using the eatOS platform. Whether you're customizing tip options for different service scenarios or adapting to industry standards, having control over your tipping settings ensures a fair and transparent experience for both staff and patrons. Join us as we navigate through the user-friendly features of eatOS, empowering you to effortlessly edit tips and enhance the overall gratuity process at your establishment

### Table of Contents

* [Adding or Editing a Tip on Dashboard](#3-adding-or-editing-a-tip-on-dashboard)
* [Adding or Editing a Tip on POS](#3-adding-or-editing-a-tip-on-pos)

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### Adding or Editing a Tip on Dashboard

${youtube}[How to edit tip dashboard](mLpL3CHWgUo)

**Step 1:** On your eatOS Dashboard, navigate to your left side navigation bar and tap on **Sales**.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/2/6/74260be74e639800/image_weczam.png)

**Step 2:** On the **"Sales"** section navigates and tap on **Transactions**

![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/2/6/74260be74e639800/image_17kgtsm.png)

**Step 3:** On the **Transaction Section**, you will be able to see the list of **Sales Transaction.** Select the transaction that needs the tip amount added or updated.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/2/6/74260be74e639800/image_1eq3sk1.png)

**Step 4:** After selecting the sales transaction tap on **Edit Order** 

![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/2/6/74260be74e639800/image_1y8pz6d.png)

**Step 5:** An **OTP or Authentication code** will be sent to your **Store Manager's** email, enter the **Authentication code** and tap on verify to proceed.

![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/image_d4xrk3.png)

**Step 6:** Next, tap on the transaction you want to edit.

![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/image_1rghg4v.png)

**Step 7:** Input the tip amount.
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**Step 8:** Tap **Update** to save the changes made. 

![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/image_1vybwr3.png)

|| Note: The feature is only available on the dashboard until the specified batch closing time is determined by establishment management.
---

### Adding or Editing a Tip on POS

${youtube}[Updating Tips on POS](Z5MoXVTvNgU)

**Step 1:** To update tips on the POS, on your main screen, navigate to the left side navigation bar and tap on **Tickets**

![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/image_49luwg.png)

**Step 2:** On the **Tickets Section** select the **Order Ticket** that needs the tip to be updated 

|| Note: Please ensure that the ticket is **not** closed to allow editing of tips on the POS. You can add or adjust a tip on a paid or closed check any time during the same business day using the eatOS dashboard. Refer to the "Adding or Editing a Tip on Dashboard" section for more details.

![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/image_hhnxa9.png)

**Step 3:** Slide the **Total Cash Payment** to the left.

![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/image_j87er7.png)

**Step 4:** Tap on **Add tip (If there's no tip added yet)** or **Edit Tip (If there is an existing tip amount)**

![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/image_eujebw.png)

**Step 5:** Input the new **Tip Amount** and tap the **"X"** icon to save the changes

![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/image_t2kidz.png)

|| Note: The feature is only available before closing a check. If a check is closed, the manager can be requested to edit the tip via the dashboard.

[Back to top](#3-introduction)