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# How to Make a Partial Refund

### Introduction

This guide provides step-by-step instructions for issuing refunds for two quantities of the same product in cases where they may have been inadvertently charged twice.

**Steps to Process a Refund:**

**Step 1:** Go to the Tickets tab in the left-hand navigation bar in the POS system.

![Tickets Tab](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/image_vz6od1.png)

**Step 2:** Locate the specific ticket number or order for which you wish to process the refund.

![Ticket Number](https://storage.crisp.chat/users/helpdesk/website/-/7/4/2/6/74260be74e639800/screenshot-2025-12-23-at-11113_7f9caq.png)

**Step 3:** If the ticket is still open, make sure to **Close** it before proceeding.

![Close Ticket](https://storage.crisp.chat/users/helpdesk/website/-/7/4/2/6/74260be74e639800/screenshot-2025-12-23-at-11115_2p8kb6.png)

**Step 4:** Locate the product to be refunded after closing the ticket. Slide the product to the left to reveal the refund option.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/2/6/74260be74e639800/screenshot-2025-12-23-at-11132_nosnvx.png)

**Step 5:** Tap the **Refund** button, then adjust the refund amount by using the minus or plus icons to select the desired value.

![Refund Button](https://storage.crisp.chat/users/helpdesk/website/-/7/4/2/6/74260be74e639800/screenshot-2025-12-23-at-11134_1gg6ivm.png)

**Step 6:** Once you've set the refund amount, click **Confirm** to complete the process. The refund will be issued and marked as a **Partial Refund.**

|| Note: After confirming the refund, you will be asked to select a reason for the refund.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/2/6/74260be74e639800/screenshot-2025-12-23-at-11140_4j24p3.png)

![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/2/6/74260be74e639800/screenshot-2025-12-23-at-11143_1mu5i7g.png)

![Partial Refund](https://storage.crisp.chat/users/helpdesk/website/-/7/4/2/6/74260be74e639800/screenshot-2025-12-23-at-11150_p5ohep.png)