> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://support.eatos.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Ingenico Lane 3000 Series Setup ### Introduction Use this article to follow a simple, step-by-step process for getting your card reader up and running. ![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/127bc0ca-1866-4066-be94-06e291_1k1cont.png) ### Table of Contents * [Getting Started](#3-getting-started) * [Unboxing](#3-unboxing) * [Powering the device ON](#3-powering-the-device-on) * [Connection Status](#3-connection-status) * [Entering Text Using the Multi-Tap Method](#3-entering-text-using-the-multi-tap-method) * [Accessing the Admin Menu](#3-accessing-the-admin-menu) * [Changing date and time](#3-changing-date-and-time) * [Adding a card reader to the eatOS dashboard](#3-adding-a-card-reader-to-the-eatos-dashboard) * [Testing your card reader](#3-testing-your-card-reader) * [Troubleshooting](#3-troubleshooting) --- ### Getting Started **Integration** Before you unbox and connect your card reader, make sure to do the integration process first. Follow the steps below to get started. This will only cover the steps to integrate **Card Connect**. 1. Log in to the [eatOS dashboard.](https://dashboard.eatos.com/) 2. On the left-hand side, tap on **Integrations** Navigate to **Featured Apps**, and click on **Card Connect** Next, you will click on **Install App** Enter the required information. a. Username* b. Password* c. Merchant ID* Lastly, click on **Save** --- ### Unboxing * Ingenico Lane/3000 Terminal * Ingenico Multipoint interface cable * Ingenico power supply ![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/9e5ccf65-b28d-429d-b048-a59c92_1w0khx9.png) --- ### Powering the device ON 1. Plug the power supply connector into the jack on the multipoint interface cable. 2. Connect the Multipoint interface cable to the Multipoint port on the underside of the terminal. 3. Connect the other end of the multipoint interface cable to an Ethernet port, router, modem, or wall jack. 4. Lastly, plug the power supply into an available power outlet. This will automatically power on the device. --- ### Connection Status 1. Once power is supplied to the terminal, the initialization process begins. 2. When the terminal has successfully established its IP Address, it will attempt to call the terminal service. * If the connection is successful, the terminal device will display **Connected** * If the connection is unsuccessful, the device displays **Disconnected**. Contact eatOS support for assistance. To learn how to detect your card reader from the Point of Sale, simply click on the following [link.](https://support.eatos.com/en-us/article/point-of-sale-v410-payment-card-reader-1vzrox8/) [Back to Top](#3-table-of-contents) --- ### Entering Text Using the Multi-Tap Method Certain settings and configurations will require you to enter characters using the keypad. Each number key also represents a set of letters that can be entered with that key if pressed more than once. The first key press will enter the number, while pressing the key multiple times will enter one of the letters associated with that number key. For Example: * Press 2 **once** to enter the number **2**. * Press 2 **twice** to enter a lowercase **a**. * Press 2 **three times** to enter a lowercase **b**. * Press 2 **four times** to enter a lowercase **c**. * Press 2 **five times** to enter a capital **A**. * Press 2 **six times** to enter a capital **B.** * Press 2 **seven times** to enter a capital **C**. [Back to Top](#3-table-of-contents) --- ### Accessing the Admin Menu When accessing the admin menu, it will provide you access to the **settings**,**configuration**, **change menu password**, and **restart terminal**. Step 1: Press **F** and enter the default password of **CCMerchant** using the [Entering Text Using the Multi-Tap Method](#3-entering-text-using-the-multi-tap-method) Step 2: Press **O** to confirm the password and access the Admin Menu. Press the **down arrow** to scroll down. Press the **up arrow** to scroll up. Press **O** (green button) to select. Press **<** (yellow button) to clear. Press **X** (red button) to cancel or return to the main menu. [Back to Top](#3-table-of-contents) --- ### Setting up date and time 1. Access the menu. 2. Scroll down to **Date and Time**. 3. Press **O** (green button) to access the Date and Time settings. 4. Enter the current date using the number pad. [Back to Top](#3-table-of-contents) --- ### Adding card reader to eatOS dashboard 1. Log in to the eatOS dashboard ![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/image_t3c243.png) 2. Tap on **Hardware** ![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/image_b0l1q5.png) 3. Click on **New Hardware** ![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/image_nheptb.png) 4. Select Card Reader ![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/image_ynr4si.png) 5. Enter the device name and select card connect under the subtype ![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/image_1kht1r7.png) 6. Enter the required information, and lastly tap on Add ![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/image_1aej1qu.png) After you have added your card reader to your dashboard, click [here](https://support.eatos.com/en-us/article/point-of-sale-v410-payment-card-reader-1vzrox8/) to learn how to select your card reader from the point of sale. [Back to Top](#3-table-of-contents) --- ### Testing your card reader * Once you have made your selection, follow these steps: 1. From the point of sale, create a new ticket by adding the products. 2. Tap on the **"Charge"** button. 3. Next, tap on the card. This will bring up a tip option, depending on your setup. 4. The card reader should beep and display the total amount. [Back to Top](#3-table-of-contents) --- ### Troubleshooting The following topics will provide information for troubleshooting your terminal. **Restart Your Terminal** * To perform a hard reboot, press and hold the **#** Key and ( **Yellow Key** ) simultaneously until the device powers off. **Device Disconnected** 1. Verify that you are using the correct provided multi-point mono connector (Ethernet) cable and power supply. Make sure the power supply plugs into the splitter on the Ingenico multi-point mono connector cable. 2. Check that the Ethernet jack on the multi-point mono connector cable is plugged securely into your router, modem, or networking switch. 3. Verify that your networking switch is connected. 4. Reboot the terminal. **Device Restarting Unexpectedly** 1. Access the Cardpointe integrated terminal menu 2. Scroll down to **Date and Time** 3. Press **O** (green button) to access Date and Time settings 4. Enter the current date using the number pad. 5. Scroll down to **Time** 6. Enter the current time in a 24-hour format using the number pad. 7. Press **O** (green button) to save your settings. **PPS - 21 Invalid Merchant Error** If you are experiencing this error on the terminal, contact eatOS support for assistance. [Back to Top](#3-table-of-contents)