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# KDS Notification


### Introduction:

Step into a seamless journey through the culinary world with our KDS management system. From order placement to payment completion, each step is crafted to elevate your kitchen operations and enhance customer satisfaction.  

### Table of Contents:

* [ **Enabling KDS Notification** ](#3-enabling-kds-notification)
* [ **Order Placing** ](#3-order-placing)
* [ **Preparing order** ](#3-preparing-order)
---

### Enabling KDS Notification

**Step 1:** From the POS ( **Point of Sale** ), New order screen tap the drop-down arrow ( **a** ) or slide the setting bar down ( **b** ):

![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/image_14kojic.png)

**Step 2:** Select **Restaurant.**

![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/image_101por4.png)

**Step 3:** Choose **Location Settings.**. 

![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/image_4f02vd.png)

**Step 4:** Scroll through the external app features to find the KDS notification and toggle it on to enable the feature.

![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/image_6y8ll8.png)

|| **Note:** Please ensure that KDS notification is enabled to activate text message alerts for customers when their order is ready.
---

### Order Placing

**Step 5:** Begin to place an order, select an order type, and fill in the customer information.

|| **Note:** A customer's phone number must be entered to receive text message alerts.

![Order Type](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/screenshot-2024-02-28-at-12657_z0cuwu.png)

**Step 6:** Tap on **Fire** or the **Charge** button, this will send the order to your KDS ( **Kitchen - Display - System**)

![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/screenshot-2024-02-28-at-12853_1473wtb.png)

---

### Preparing the order

**Step 1:** On the KDS ( **Kitchen Display System** ) screen, you'll notice that new tickets are tagged as **Seen** in the status box. 

![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/image_1wke8n7.png)

**Step 2:** To begin preparing orders, tap the **Seen** button on the ticket. This action changes the status to the "black bell" icon. This icon signifies that the order is currently being prepared.

![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/image_1ty3k8u.png)

**Step 3:** Once the orders are ready, tap the **Bell** icon on the ticket. This action updates the status to **Served**. Tapping the **Served** status indicates that the order is ready for serving. 

|| Note: For customers to receive a text message when the order is ready, you will need to tap the **Served** button.

![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/image_vwkya1.png)

**Step 4:** Once the order has been completed and served, the customer will receive a text message that their order is ready! 

![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/screenshot-2024-02-28-at-12145_113rvcj.png)