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# KDS - Status Box


### Introduction

This guide will provide you with a comprehensive understanding of the status box on your KDS (Kitchen Display System) screen and the significance of the various symbols it displays. The information is presented in a user-friendly manner to facilitate quick comprehension.  

${youtube}[Status Box](dOhsOoYZbvE)

**Understanding the Symbols:**

1. **Seen Status:**
When you look at your KDS screen, you'll notice that new tickets are tagged as **Seen** in the status box. This status indicates that the ticket has been acknowledged but not yet acted upon.

**Seen Status**

![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/image_r6v476.png)
2. **Preparing Orders:**
To begin preparing orders, tap the **Seen** button on the ticket. This action changes the status to the **"Black bell"** icon. This icon signifies that the order is currently being prepared.

**Black Bell Icon**

![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/image_c4zkg8.png)

3. **Order Ready for Delivery:**
Once the orders are ready to be delivered, tap the **"Bell"** icon on the ticket. This action updates the status to Served. Tapping the **"Served"** status indicates that the order is ready for serving. You can also mark the ticket as completed and close it by tapping this status.

**Served Status**

![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/image_7rzbg9.png)

**Conclusion:**

Understanding the symbols in the status box on your KDS screen is crucial for effective order management and communication within your kitchen environment. By recognizing these symbols and their meanings, you can ensure a streamlined workflow and efficient customer service.

For further clarification or assistance, don't hesitate to reach out to our support team.