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# Managing Reservations in Online Ordering

This article explains how to create, view, and manage reservations through the **Reservation** feature in the **Online Ordering** section of the eatOS dashboard

### Accessing the Reservation Feature

1. Access the eatOS dashboard and log in with your credentials.
2. From the left-hand menu, select **Online Ordering.**
3. Click on **Reservation** to view and manage table reservations.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/2/6/74260be74e639800/image_tru44r.png)


### Understanding the Reservation Page

The reservation page provides a centralized view of all customer reservations.
**Viewing Reservations**

1. **Active Tab:** Displays current active reservations.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/2/6/74260be74e639800/image_1rjp5pq.png)

2. **Reservation Information - Each reservation includes:**

* **Customer Name:** Displays the customer's name.
* **Email:** Email address associated with the reservation.
* **Phone:** Contact number of the customer
* **Schedule:** Time and date of the reservation.
* **Date Created:** The date when the reservation was made.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/2/6/74260be74e639800/image_1lt10t5.png)

3. **Reservation Status:** If no reservations are available, it will display **"No Reservations Available in Table."**

### Creating a New Reservation

Select **+ New Reservation** to open the reservation form.


![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/2/6/74260be74e639800/image_nxxzgm.png)

1. **Guest Information:**

**Enter the guest's details:**

* **Select Guest:** Choose an existing guest or enter a new one.
* **First Name/Last Name:** Enter the customer's first and last names.
* **Email and Phone:** Provide the customer's email and phone details.

**Reservation Information:**

* **Reservation Date & Time:** Select the booking date and time.
* **Guest Count:** Specify the number of guests.
* **Duration:** Indicate the duration of the reservation in minutes.
* **Occasion:** Optionally note any specific occasion.
* **Guest Note:** Add any guest notes, such as dietary restrictions.

After completing the required information, click **Next.**

![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/2/6/74260be74e639800/image_fdffwx.png)

2. **Sitting Details** - assign the seating location for the reservation

**Required Fields**

* **Revenue Center** - Select the appropriate revenue center.
* **Floor** - Choose the floor where the guest will be seated.
* **Area** - Select the seating area.
* **Tables** - Assign one or more available tables.

Once seating details have been assigned, click **Next.**
![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/2/6/74260be74e639800/image_1mlhdi0.png)


3. Pre-order Details

Add products or custom items that the guest wishes to pre-order before arrival.

**To add a pre-order item:**

a. Select a **product** from the available list.
b. Or add a **custom item** if needed.
c. Click **Next** to continue.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/2/6/74260be74e639800/image_17h970u.png)


4. Payment details

If payment information is required for the reservation, enter the applicable payment details.

Review all information and click **Next.**


![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/2/6/74260be74e639800/image_vn3yrt.png)

5. Other Details

Provide any additional reservation information required by your operation.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/2/6/74260be74e639800/image_pec85n.png)


### Efficient Management Tips

* Review the reservation list regularly to monitor upcoming bookings.
* Use search and filtering options to quickly locate reservations.
* Verify guest information before confirming reservations.
* Record special requests and dietary restrictions in the **Guest Note** section.
* Ensure assigned tables can accommodate the specified guest count.

### Summary

The reservation feature in Online ordering helps streamline guest booking management by allowing staff to create, view, and organize reservations from a single location. By completing each step of the reservation workflow - Guest Information, Sitting Details, Pre-order Details, Payment Details, and Other Details--you can ensure a smooth and efficient reservation experience for both staff and guests.