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# Overview of the POS Tickets Module

### Introduction

The Tickets module serves as a centralized hub for managing customer orders. The interface is designed to be user-friendly, ensuring that staff can quickly adapt and utilize its features effectively.

### Interface Breakdown

1. Navigation Menu

![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/image_1xv3es4.png)

* Located on the left side, the navigation menu includes options for **New Order, Tables, Tickets, OrderOS, and Reports.**
* The active selection, **"Tickets,"** is highlighted, indicating that the user is currently in the Tickets module.

2. Top Navigation Bar

This bar provides sorting and filtering options for the tickets displayed:
 
![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/image_7a3wd7.png)

* **Date:** Filter tickets by the date they were created.
* **Order:** Sort tickets based on order number.
* **Name:** Filter tickets by the guest's name.
* **Type:** Sort tickets by the type of order (e.g., dine-in, takeout).
* **Status:** Filter tickets by their current status (e.g., pending, completed).
* **Timer:** Sort by the duration the ticket has been active.
* **Revenue Center:** Filter tickets based on different revenue centers within the establishment.
* **Payment:** Sort tickets by payment status (paid, unpaid).

3. Main Display Area

![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/image_1d3qlkb.png)

* This area will list the tickets that meet the specified filters or sort criteria. Currently, it shows a placeholder text **"Tickets,"** indicating no active tickets that match the selected criteria.

4. Guest Details Panel

![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/image_1sljhcb.png)

Located on the right side of the screen, this panel displays details about the selected guest and their order:

* **Guest Name and Contact:** Placeholder information suggesting where the guest's name and contact details would appear.
* **Arrival Time:** Indicates when the guest arrived.
* **Order Number and Account Manager:** Displays the order number and the staff member managing the order.

5. Action Buttons

![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/image_ro59rp.png)

* **Discount:** Apply a discount to the guest's order.
* **Add Item:** Add additional items to the order.
* **Refresh:** Refresh the view to ensure the most current information is displayed.
* **Repeat Order:** Quickly repeat a previous order for the guest.

At the bottom of this panel, there is a graphic encouraging the user to create a new order if none are currently listed.

![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/image_ntd4ye.png)

### Key Benefits

1. **Efficient Order Management**

* Centralized tracking of all orders ensures that nothing falls through the cracks. Staff can easily see which orders are pending, in progress, or completed.

2. **Improved Customer Experience**

Quick access to guest information and order history allows staff to provide personalized service, contributing to an enhanced dining experience.

3. **Operational Insights**

* The ability to filter and sort by various criteria (date, type, status, payment) provides valuable insights into ordering patterns and operational efficiency.

4. **Flexibility and Scalability**

The system can handle various order types (dine-in, takeout, online) and is scalable to suit the needs of different sizes and types of dining establishments.