> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.eatos.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Point of Purchase: Password Reset Guide

### Introduction

The Order & Pay app ensures that even if you forget your password, the recovery process is straightforward and efficient. Here’s a step-by-step guide based on the images provided to help you reset your password and access the system seamlessly.

**Step 1:** Sign-In Screen

The first thing you’ll encounter is the Sign-In screen.

1. If you’ve forgotten your password, tap the **Forgot Password?** button located just below the Sign-In button.

![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/image_11psg8l.png)

**Step 2:** After clicking on Forgot Password?, you’ll be directed to the Reset Password screen.

![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/image_3xki9m.png)

1. **Enter your Email or Phone Number:** Input the email address or phone number you used to register with eatOS.
2. Click the **Continue** button to receive a verification code

**Step 3:** Enter Verification Code
Next, you’ll receive a one-time password (OTP) or verification code on your registered email or phone number.

![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/image_1jc8uju.png)

1. **Check Your Email/Phone:** Retrieve the code sent to your email or phone number.
2. **Enter the Code:** Input the verification code into the provided field.
3. If required, there's an option to resend the OTP if you do not receive the code.

**Step 4:** Set a New Password
Upon successful verification, you’ll be prompted to set a new password.

![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/image_v23di2.png)

1. **New Password:** Enter a new, strong password for your eatOS account.
2. **Retype New Password:** Confirm your new password by typing it again.
3. Click the **Reset Password** button to finalize the process.

**Step 5:** Password Reset Confirmation

![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/image_1pfy56e.png)

Finally, you’ll receive a confirmation message indicating that your password has been successfully reset.

|| Now, you can return to the Sign-In screen and log in with your new password.