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# Restoring CFD Connection


### Introduction

If you're experiencing connectivity issues between your Point of Sale (POS) system and the Customer-Facing Display (CFD), follow these steps to diagnose and resolve the problem.

### Table of Contents

* [Troubleshooting Guide: Connecting CFD to POS System](#3-troubleshooting-guide-connecting-cfd-to-pos-system) 

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### Troubleshooting Guide: Connecting CFD to POS System

**Step 1: Verify CFD Connection**

Verify if the CFD connection is active. If it is, you'll see the CFD Model, IP Address, and Connection Status. 

![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/image_s25mcr.png)

**Step 2: Quick Check**

For a swift diagnosis, perform the following steps:

* Tap the CFD screen and select **"Allow"** if prompted.

![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/image_kbolwk.png)

* On the POS Status bar, tap **"Connect CFD."**

![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/image_n2kbsf.png)

* In the popup, select the **Bluetooth icon.**

![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/image_mtiwxl.png)

* Choose the **Bluetooth CFD** device from the list of available devices.

![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/image_1d729kw.png)

* A checked icon will indicate a successful connection.

**Step 3: Hard Check**

For a more thorough investigation, follow these steps:

**Ensure that a Bluetooth connection on both devices (POS and CFD) is established.**

**On POS:**

a. Navigate to **"Apps"** via the TeamViewer screen's top navigation.
b. Return to the **"Remote Control"** tab.
c. Select **"Connected Devices"** and review Bluetooth-paired devices.
d. Rename the device to the respective Location name and device Type.

**On CFD: **

a. Access the Android settings through the TeamViewer screen's top navigation.
b. Return to the **"Remote Control"** tab on TeamViewer's top navigation. 
c. Choose **"Connected Devices"** and review Bluetooth-paired devices.
d. Rename the device to the corresponding Location name and device Type.

**After ensuring both devices are paired, double tap the CFD screen and select. Allow on the popup.**

On the POS, tap **"CFD Disconnected"** on the status bar. Then, select the Bluetooth icon on the connection type popup.

Choose the Bluetooth CFD Device named **"Location Name & Device Type"** that is detected.

Once connected, a little green cloud icon with a checkmark will appear.

Test the connection by adding products to the cart and observing the CFD response.
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### Conclusion:

By following these steps, you can efficiently troubleshoot and establish a connection between your POS system and the Customer-Facing Display (CFD). If the issue persists, please contact our support team for further assistance.


[Back to top](#3-introduction)