> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.eatos.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Screen Features


### Introduction

The following article will guide you and help you learn about your KDS screen features.

Take the time to familiarize yourself with the features of your KDS screen. Each feature is designed to increase convenience and save you time. Don't miss out on these great benefits—delve in and explore all that your KDS has to offer!

The KDS screen has the following features: **Home**, **History**, **Served**, **Settings**, **Reorder**, **Expanded/Collapsed,** and **Seen/Unseen**. 

### Here are its functions:

* **Home Screen**

This is the default screen after logging in to KDS. When orders are fired up, they will appear first on this screen. The bottom left corner shows the number of orders in the queue, while the right pane is the Item Summary.

![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/image_97ckq5.png)

* **History Screen**

This feature is also known as the recall button. It is used to recall recently fulfilled tickets.

![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/image_4aprx6.png)

* **Served Screen**

This feature is used to display all fulfilled or served tickets.

![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/image_jlz3u1.png)

* **Setting Screen**

The **Settings** screen is used whenever you want to customize or update your KDS. The image below shows the functions that you can perform from this feature.

![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/image_dchw3d.png)

* **Sort by Order**

This feature from KDS lets you arrange the tickets in either **Ascending** or **Descending** order. To undo and revert to normal view, simply re-tap the reorder tab.

![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/image_1vdcavg.png)

![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/image_1vgcre8.png)

* **Expanded/Collapsed Screen**

This feature is about how we can view the tickets from KDS. The **Expanded** view is the normal ticket view where you can immediately see the items from each ticket. On the other hand, the **Collapsed** screen is used to minimize all tickets.

![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/image_vcsfd1.png)

![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/image_rh5dgm.png)

* **Seen/Unseen Screen**
 

1. The **Unseen** screen will show new or unprocessed orders.

![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/image_1awyywg.png)

2. The **Seen** screen will show you tickets that have been seen by the kitchen staff and started preparing the items. Please note that the order status changes as the order progresses from new to serve.

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![](https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/image_k9rwpk.png)

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