> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.eatos.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Server Disconnected

### Introduction

In certain situations, force-stopping an app is essential to address issues and regain control. This guide outlines the comprehensive steps to forcefully stop the eatOS app on different device types, ensuring a smooth troubleshooting process:


### Table of Contents

* [ **How to Force Stop the eatOS App: A Step-by-Step Guide** ](#3-how-to-force-stop-the-eatos-app-a-step-by-step-guide) 

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### How to Force Stop the eatOS App: A Step-by-Step Guide

* Elo Devices:

**For Elo devices, you can choose between manual and remote methods to force stop the app:**

* **Manually** enable the control panel by simultaneously pressing two buttons on the back of the screen.

* **Remote Method** Access the control panel using the password: **1elo.**

**For Elo devices, follow these steps:**

**Step 1:** Open the device's **"Settings"** from the apps list.

**Step 2:** Navigate to **"Apps & Notifications"** in the settings. 

**Step 3:** Locate and select the **"Name of App by eatOS"** from the list of installed apps.

**Step 4:** Among the available options, choose **"Force Stop".**

**Step 5:** Confirm your action by tapping **"Yes"** in the subsequent confirmation pop-up.


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* Sunmi Devices:

**For Sunmi devices, follow these steps:**

**Step 1:** Select the **Circle** Icon at the bottom center of the screen to access the Sunmi Home Screen.

**Step 2:** Choose **“Settings”** from the apps list.

**Step 3:** Select **“Apps & Notifications”** from the list.

**Step 4:** Choose the **“Name of App by eatOS”** app.

**Step 5:** Select **“Force Stop”** from the available options.

**Step 6:** Confirm by tapping **“Yes”** on the confirmation popup.



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