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# Understanding the Statements Report

### Overview

The Statements page under Analytics & Reports > Exceptions provides a summary of card payment transactions, processing fees, deposits, and refunds within a selected date range. This report helps merchants reconcile payment settlements and review the status of processed transactions.

### Navigation

1. Log in to **Dashboard.**
2. Go to **Analytics & Reports.**
3. Expand **Exceptions.**
4. Select **Statements.**

![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/2/6/74260be74e639800/image_42u2ar.png)

### Selecting a Date Range

1. Click the **Date Range** field at the top of the page.
2. Select the desired start and end dates.
3. The report automatically refreshes to display transactions within the selected period.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/2/6/74260be74e639800/image_1k4jiqd.png)

### Summary Section

The Summary section displays key payment metrics for the selected date range.

| Field | Description |
| ---- |
| Total Authorized | Total amount of successfully authorized card transactions. |
| Total Fees | Total payment processing fees deducted during the selected period |
| Total Deposited | Total amount deposited into the merchant's account after processing fees. |
| Total Refunds | Total value of refunded transactions |

![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/2/6/74260be74e639800/image_ysfuow.png)

### Statements Report Columns

The table lists each processed payment transaction along with its settlement information.

| Column | Description |
| ---- |
| Authorized Date | Date the payment was authorized. |
| PSP Reference | Unique reference number generated by the Payment Service Provider (PSP). |
| Transaction Amount | Original amount charged to the customer. |
| Payment Method | Payment type used (e.g., Visa, Mastercard, etc) |
| Fees Collected | Processing fee charged for the transaction. |
| Deposited Amount | Net amount deposited after deducting processing fees. |
| Refund Status | Indicates whether the transaction has been refunded (e.g., Refunded, Full Refund, or black if not refunded) |
| Deposit Date | Date the funds were deposited into the merchant account. |

![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/2/6/74260be74e639800/image_1ipra8q.png)

### Understanding Refund Status

| Status | Description |
| ---- |
| Refunded | The transaction has been refunded |
| Full Refund | The full transaction amount has been refunded. |
| Blank (-) | No refund has been processed for the transaction. |

![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/2/6/74260be74e639800/image_v6k4w7.png)

### Exporting the Report
To download the Statements report"

1. Click the **Export** button in the upper-right corner.
2. Select the preferred export format (if multiple options are available)

![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/2/6/74260be74e639800/image_lvljnj.png)

### Notes

* The report displays only transactions within the selected date range.
* Deposit amounts represent the net value after payment processing fees have been deducted.
* Transactions that have not yet settled may not display a deposit date.
* Refund information is updated based on the payment processor's settlement records.