Question 1

Online Ordering Setup Guide

Accepted Answer

LAYERS of ONLINE ORDERING & ORDEROS PORTAL

Q: What is eatOS and how does it work?

${color}[#000000](Restaurants Made Simple) eatOS began in 2017 when its founder got frustrated with technology running restaurants at the time. Now, has grown to offer a cross-segment of products and services that allow restaurants across the country to manage and operate their businesses more efficiently. At the same time, enabling restaurants to leverage technology to save on costs and connect with guests in a more authentic and engaging way. eco-system as a service eatOS helps makes running restaurants easy, enjoyable, and profitable. From Point of Sale to payments our eco-system provides all the technology a restaurant needs and beyond. 24/7 support We've answered the most common questions about eatOS in our Help Center. Learn more about finding the right technology for your restaurant or what it means for a restaurant to run on eatOS all-in-one ecosystem. And our community support team is standing by 24/7 in 3 different languages to help make things right with everything your restaurant needs help on. Reach out to us with any questions.

Q: Create and manage Modifiers - eatos application

Create Modifiers on POS <ol> <li>From the POS device, navigate to SETTINGS</li> <li>Select Menu and select Modifiers a. Tap ADD NEW MODIFIER b. Enter the required information</li> </ol> | FIELD | ACTION | | --- | --- | | Order type tag* | Select the applicable order type for which the modifier will be displayed. The modifier will only be visible for the selected order type. Note: If no order type is specified, the modifier will be available for all orders | | | i.e., Modifier Name = Onion Rings. You can configure the onion rings to only be available for dining by selecting dine in at the order type tag box | | Modifier name* | Enter a modifier name = Onion Rings | | Can this modifier be served? | (KDS responsive) Marked if the modifier can be served in advance i.e., A burger is served with a side choice of fries and onion rings. Marked if the side choice (fries and onion rings) can be served in advance before serving the burger (main item) | | Does this modifier have an option? | Enter the modifier options. At least one option should be selected if marked | | Modifier options | Modifier options further define the product modifier. Name = enter the modifier option name. Price = enter the modifier value | | How many options can the customer select? | Marked if a customer can choose more than 1 modifier. Select how many options are available | Tap DONE to Save <img src="https://storage.crisp.chat/users/helpdesk/website/74260be74e639800/ordertype_19t0obe.jpg" alt="" /> EDIT or DELETE MODIFIER

1. ONLINE STOREFRONT To ENABLE your online ordering systems, configure online storefront settings at the eatOS dashboard a. Click here to review the dashboard online storefront functionalities

2. RESTAURANT URL After dashboard configuration, you may view your online ordering site – URL created from the dashboard online ordering general settings a. Sample URL – comida.orderos.com

**3. ORDEROS PORTAL ** Orders are received at your orderOS portal device a. See orderOS portal functionality

**4. INTEGRATED PRODUCT SUITE **

Kitchen Display Systems (OPTIONAL / IF APPLICABLE)

Online orders will be fired to your restaurant KDS if FIRE DIRECTLY TO KITCHEN is ENABLED in the online storefront dashboard settings

Point of Sale (OPTIONAL / IF APPLICABLE)

Online ordering is integrated into your point-of-sale and Order tickets can be viewed at the POS nav bar (OrderOS), it can also process payment for QR dine in

LAYER ONE - ONLINE STOREFRONT

**Dashboard Configuration

Question 2

Account Setup - Customer Onboarding

Accepted Answer

ACCOUNT – RESTAURANT SETUP

This document will help you get started in setting up your eatOS account

Your eatOS dashboard is your restaurant business management backend that can help you manage and add more information about your restaurant from setting up your location, adding your employees, building your restaurant menu, configuring your payments and taxes, and viewing your restaurant report, employee records and more.

Step 1: Create eatOS Dashboard Account Link: dashboard.eatOS.com

Note: This article does not cover the full configuration of your eatOS restaurant settings. Please see all related articles to help you get started.

A. CREATE YOUR DASHBOARD ACCOUNT

Enter the required information and click CONTINUE

This is your official account details to be used in all account setup of your POS, it is important to provide detailed and correct information to successfully create your dashboard account

First Name, Last Name – restaurant owner information/main Point of Contact Email – make sure to input your official and working email, your email will be used as the official channel of communication for all notification and verification purposes Mobile Number – insert active mobile number where it receives verifications and notification Restaurant Name – establishment name – must be the registered business name Password – Your password is importa

Question 3

What is eatOS and how does it work?

Accepted Answer

${color}[#000000](Restaurants Made Simple) eatOS began in 2017 when its founder got frustrated with technology running restaurants at the time. Now, has grown to offer a cross-segment of products and services that allow restaurants across the country to manage and operate their businesses more efficiently. At the same time, enabling restaurants to leverage technology to save on costs and connect with guests in a more authentic and engaging way.

eco-system as a service eatOS helps makes running restaurants easy, enjoyable, and profitable. From Point of Sale to payments our eco-system provides all the technology a restaurant needs and beyond.

24/7 support We've answered the most common questions about eatOS in our Help Center. Learn more about finding the right technology for your restaurant or what it means for a restaurant to run on eatOS all-in-one ecosystem.

And our community support team is standing by 24/7 in 3 different languages to help make things right with everything your restaurant needs help on. Reach out to us with any questions.

Question 4

Access My eatos Account from other device

Accepted Answer

eatOS is cloud-based. This means that you can access your account from anywhere.

You can also have multiple devices signed in to one account simultaneously.

If you've purchased a new device, you can simply download the eatOS POS app and sign in to your existing account with the associated email address and password.

Question 5

Create and manage Modifiers - eatos application

Accepted Answer

Create Modifiers on POS

From the POS device, navigate to SETTINGS
Select Menu and select Modifiers a. Tap ADD NEW MODIFIER b. Enter the required information

| FIELD | ACTION | | --- | --- | | Order type tag* | Select the applicable order type for which the modifier will be displayed. The modifier will only be visible for the selected order type. Note: If no order type is specified, the modifier will be available for all orders | | | i.e., Modifier Name = Onion Rings. You can configure the onion rings to only be available for dining by selecting dine in at the order type tag box | | Modifier name* | Enter a modifier name = Onion Rings | | Can this modifier be served? | (KDS responsive) Marked if the modifier can be served in advance i.e., A burger is served with a side choice of fries and onion rings. Marked if the side choice (fries and onion rings) can be served in advance before serving the burger (main item) | | Does this modifier have an option? | Enter the modifier options. At least one option should be selected if marked | | Modifier options | Modifier options further define the product modifier. Name = enter the modifier option name. Price = enter the modifier value | | How many options can the customer select? | Marked if a customer can choose more than 1 modifier. Select how many options are available |

Tap DONE to Save

EDIT or DELETE MODIFIER

Question 6

Check The Reader Is Switched On-Error Code 5006

Accepted Answer

Error: Reader is not turned on or it is not discoverable

Solution:

Make sure reader is turned on and keep it closer to your phone/tablet

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