Q: How Do I Add Inventory In Bulk?

<ol> <li>Login into your dashboard.</li> <li>Click on the Menu tab from the side navigation. </li> <li>Click Product > Sample Product Sheet. A sample product sheet will be downloaded with the following details,<ul> <li>Menus</li> <li>Courses</li> <li>Categories</li> <li>Modifiers</li> <li>Add-ons</li> <li>Taxes</li> <li>Ingredients</li> <li>Products</li></ul></li> <li>Update the sample product sheet with the above details in the same format as the sheet. User can also update the inventory details of each product on the sheet.</li> <li>In the Product tab, click Import Products. From the dropdown, select the location for which you want to import the items. Browse the updated excel sheet from the system and click on open.</li> <li>After the sheet has been uploaded, the user will see the below message,<img src="https://storage.crisp.chat/users/helpdesk/website/4aa9edbf792a4000/ca2a0ce7-12d8-42c0-a94b-a6cb82_b6anv3.png" alt="" /></li> <li>After the sheet has been imported, the user will get an email about the status of the sheet upload.</li> </ol>

Q: Create and manage catergories - eatos application

<h2 id="createacategorythroughtheeatosapplication">Create a category through the eatOS application</h2> <ol> <li>Tap on theSettingsbutton in the side menu. Alternatively, you can select the following icon in the side menu. <img src="https://storage.crisp.chat/users/helpdesk/website/1e7a39085e71de0/cf4f70c9-53fa-482b-95bf-211437_1yxh4lf.png" alt="" /></li> <li>Tap Menu &gt; Categories &gt; Add Category.</li> <li>Enter details like category name, course name, category position, course position, and menu display name. User can also select a parent category.</li> <li>Select which products will be included in this category. <img src="https://storage.crisp.chat/users/helpdesk/website/327ae97d8124e800/7ba4969a-3e3e-43bd-b3fb-965fa4_1gzh5v4.png" alt="" /></li> <li>Tap Add.</li> </ol> <h2 id="editordeleteacategorythrougheatosapplication">Edit or Delete a category through eatOS application</h2> <ol> <li>Tap theSettingsbutton from the side menu.</li> <li>TapMenu&gt;Categories.</li> <li>Tap the category you'd like to edit or delete and make necessary changes.</li> <li>TapSaveorDelete.</li> </ol>

Question 1

Knowledge Base

Accepted Answer

<ul>
<li><a href="/hc/en-us/sections/360002903073-Activate-Sign-In">Activate & Sign In</a></li>
<li><a href="/hc/en-us/sections/360004233673-POS-Device-Setup">POS Device Setup</a></li>
<li><a href="/hc/en-us/sections/360004188514-Restaurant-Setup">Restaurant Setup</a></li>
<li><a href="/hc/en-us/sections/360004233693-Offline-Mode-Troubleshooting-Network-Issues">Offline Mode & Troubleshooting Network Issues</a></li>
<li><a href="/hc/en-us/sections/360004188534-KDS">KDS</a></li>
<li><a href="/hc/en-us/sections/360002907133-Hardware-FAQ">Hardware FAQ</a></li>
<li><a href="/hc/en-us/sections/360004188574-Payment">Payment</a></li>
<li><a href="/hc/en-us/sections/360004233773-Sales-Reports">Sales Reports</a></li>
<li><a href="/hc/en-us/sections/360004233733-Employee-Management">Employee Management</a></li>
<li><a href="/hc/en-us/sections/360004188634-Customer-Management">Customer Management</a></li>
<li><a href="/hc/en-us/sections/360002873774-Adding-Inventory">Adding Inventory</a></li>
<li><a href="/hc/en-us/sections/360002873854-Integrations-And-SDKs-FAQ">Integrations And SDKs FAQ</a></li>
<li><a href="/hc/en-us/sections/360002907513-Press-Releases">Press Releases</a></li>
<li><a href="/hc/en-us/sections/360002873874-Help">Help</a></li>
<li><a href="/hc/en-us/sections/360002907233-Error-Codes">Error Codes</a></li>
<li><a href="/hc/en-us/sections/360002907213-Account-Billing">Account & Billing</a></li>
</ul>

Question 2

Create and manage Modifiers - eatos application

Accepted Answer

Create a modifier through the eatOS application

Tap on theSettingsbutton in the side menu. Alternatively, you can select the following icon in the side menu.
Tap Menu > Modifiers > Add Modifier.
Select the modifier group from the list of previously created Modifier groups. Enter the modifier name.
eatOS provides the following modifier capabilities,
- Mandate a modifier.
- Ability to select more than one modifier option.
If a modifier has more than one option, the same can be created by specifying the option name and price point.
Tap Add.

Edit or Delete a modifier through eatOS application

Tap theSettingsbutton from the side menu.
TapMenu>Modifier.
Tap the modifier you'd like to edit or delete and make necessary changes.
TapSaveorDelete.

Question 3

eatOS SDK Integration with our application

Accepted Answer

Our SDK is all you need to enable EMV, mobile wallets and emerging pay technologies, while keeping your system out of scope, for full PCI compliance.

The eatOS Point of Sale Software Development Kit (SDK) offers integrated SDK utilities, technical documentation, and samples to help you integrate eatOS with your application in the shortest possible time. The entire SDK is designed around a single specification—to enable card payment acceptance for your business.

The eatOS SDK allows you to securely connect with our gateway and process transaction. When you sign up, you will receive a unique id which will identify you on every communication.

The basic idea is simple:

Your application sends us a request using our simple API format. There are required and optional values for each type of transaction.
The most common request is to process a credit/debit card payment. eatOS analyzes and routes every transaction based on over a dozen calculations and sends the request to the processor.
eatOS forwards the response back to your server. If approved, we also send a token back to your system so that you do not need to store credit cards.
All future transactions relating to the payment, such as refunds, voids, etc can be sent via the API using the token alone.

Question 4

How Do I Add Inventory In Bulk?

Accepted Answer

Login into your dashboard.
Click on the Menu tab from the side navigation.
Click Product > Sample Product Sheet. A sample product sheet will be downloaded with the following details,
- Menus
- Courses
- Categories
- Modifiers
- Add-ons
- Taxes
- Ingredients
- Products
Update the sample product sheet with the above details in the same format as the sheet. User can also update the inventory details of each product on the sheet.
In the Product tab, click Import Products. From the dropdown, select the location for which you want to import the items. Browse the updated excel sheet from the system and click on open.
After the sheet has been uploaded, the user will see the below message,
After the sheet has been imported, the user will get an email about the status of the sheet upload.

Question 5

Check The Reader Is Switched On-Error Code 5006

Accepted Answer

Error: Reader is not turned on or it is not discoverable

Solution:

Make sure reader is turned on and keep it closer to your phone/tablet

Question 6

Create and manage catergories - eatos application

Accepted Answer

Create a category through the eatOS application

Tap on theSettingsbutton in the side menu. Alternatively, you can select the following icon in the side menu.
Tap Menu > Categories > Add Category.
Enter details like category name, course name, category position, course position, and menu display name. User can also select a parent category.
Select which products will be included in this category.
Tap Add.

Edit or Delete a category through eatOS application

Tap theSettingsbutton from the side menu.
TapMenu>Categories.
Tap the category you'd like to edit or delete and make necessary changes.
TapSaveorDelete.

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