Question 1

Customer Onboarding & Account Setup Guide

Accepted Answer

This article is designed to assist you in setting up your eatOS account initially.

Introduction

The eatOS dashboard is your restaurant business management backend. It can help you manage and add more information about your restaurant, including setting up your location, adding your employees, building your restaurant menu, configuring your payments and taxes, viewing your restaurant report, and employee records, and more.

Getting Started

|| Note: This article does not cover the full configuration of your eatOS restaurant settings. Please see all related articles to help you get started.

${vimeo}Creating Your eatOS Dashboard Account

Step 1: Create an eatOS Dashboard Account

Link: eatOS Dashboard

Once you're on the dashboard, tap the "Create a New Account" button.

Enter the necessary information and then click on the Next button.

These is your official account details to be used in all account setups of your POS it is important to provide detailed and correct information to successfully create your dashboard account.*

Sign Up

First Name, Last Name

Question 2

Online Ordering Setup Guide

Accepted Answer

Introduction

Learn how to set up your eatOS dashboard account and configure your restaurant's online ordering platform with our comprehensive guide. From creating your dashboard account to setting up online ordering storefront settings and integrating delivery services, we cover each step in detail to ensure a successful account build-out. Plus, troubleshoot any issues you encounter with our troubleshooting tips.

* Step by Step Setup

Key Features

General Settings: Personalize your online restaurant portal with essential details and operating hours.
Storefront Customization: Align your online appearance with your brand for a cohesive look.
Delivery Management: Optimize delivery zones and fees for efficient service.
Payment Options: Streamline online delivery payments for a seamless customer experience.
Scheduling Tools: Efficiently plan deliveries with intuitive scheduling.
Support Management: Address customer inquiries and manage support tickets.
Promotional Strategies: Boost engagement with customizable promo codes.
QR Code Ordering: Facilitate table-specific ordering with interactive QR menus.

9. Driver Coordination: Manage your delivery fleet for optimal performance.

Guide to Setting Up Online Ordering: General Settings

Follow these steps to customize your online restaurant portal's general settings, ensur

Question 3

What is eatOS and how does it work?

Accepted Answer

Introduction

Unveiling eatOS: Simplifying Restaurant Operations

In 2017, eatOS was born out of a need to revolutionize restaurant technology. Frustrated with existing solutions, the founder embarked on a journey to create an ecosystem that streamlines restaurant management. Since then, eatOS has evolved into a comprehensive platform, offering an array of products and services that empower restaurants across the nation to operate efficiently, save costs, and engage with guests authentically.

Empowering Restaurants:

eatOS operates as an all-in-one ecosystem, providing the tools needed to manage every facet of a restaurant's operations. From seamless Point of Sale (POS) systems to secure payment solutions, eatOS delivers technology that transforms the way restaurants function.

Ecosystem as a Service:

With eatOS, restaurants experience simplified management, increased enjoyment, and enhanced profitability. Our ecosystem encompasses every technological aspect a restaurant requires, and more. We believe in making restaurant operations easy, enjoyable, and ultimately, more successful.

Accessible Support:

To assist you on your journey with eatOS, our Help Center is a hub of information, addressing common questions and concerns. Whether you're selecting th

Question 4

KDS - Status Setting

Accepted Answer

Introduction

Welcome to our KDS (Kitchen Display System) status-setting guide! In this article, you'll learn how to effectively manage your status settings using the KDS. Our user-friendly interface empowers you to tailor your kitchen operations for optimal efficiency. Let's dive in and enhance your cooking experience with our streamlined settings!

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Step-by-Step Guide

Follow these simple steps to configure your KDS status settings:

Step 1: Accessing the Settings Tab

On your KDS screen, locate and tap on the Settings tab.

Step 2: Navigating to Status Settings

Within the Settings menu, find and select the Status Settings option. Status Settings

Step 3: Customizing Your Status Settings

Here, you can configure your Status Settings to optimize your kitchen workflow. Use different colors for various timers to distinguish between different order statuses.

Started: Assign a color to items that have just started preparation or were received within the last 5 minutes.
Medium: Choose a color for orders that have been pending for more than 5 minutes but less than 10 minutes.
Delayed: Set a distinct color for orders that are experiencing delays.
Overtime: Select a color to highlight items/orders th

Question 5

Gift Card Management

Accepted Answer

Introduction:

Unlock the potential of Gift Card Management: effortlessly activate, reload, check balances, and process payments with unparalleled ease and efficiency. Welcome to a seamless experience in gift card handling.

Table of Content

Steps on Activating and Reloading your Gift Card
Checking Gift Card Balance

* Paying Using Gift Card

${youtube}Reload and Activate Gift Card

Steps on Activating and Reloading a Gift Card

Step 1: On your POS Main Page navigate to the Ellipse icon or 3-dot icon and tap it.

Step 2: Then navigate the list of options and tap on Gift Card

Step 3: Input the customer's Gift Card Number using the Number Pad on screen.

|| Note: for new Gift Card Holders reloading or adding an amount to their gift card will activate their Gift Card.

Step 4: After entering the customer's Gift Card Number input the amount they want to add to the card.

4a. Tap on Charge after confirming the amount with the customer.

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Question 6

Getting started Deftun MSR90 (USB Card Reader)

Accepted Answer

Introduction

Deftun MSR90 is a hand-swipe-operated magnetic card reading machine with a USB interface, adopting high-integrated magnetic card decoding chip. They have small electricity consumption and strong interference resistance. NO Software is required! USB: Simply plug and play.

* Troubleshooting

Hardware Setup

Plug in the Card reader via the USB plug to one of the open USB ports on the POS Terminal on the underside of the screen where the POS power connector is. After this, you will simply install the integration via the eatOS dashboard. Log in at the eatOS Dashboard to get started.

After logging in to the dashboard, install the integration of your gift card provider, and that's it! See this article on how to complete that step.

Testing

Reloading, refilling, and charging gift cards is a snap with the MSR90. Let's go over how to complete these actions. First, we start at the New Order screen, as pictured below.

Next Click on the three vertical dots next to the search button.

Click on the Gift Card button.

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