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• Knowledge Base

  Find out all you need to know about our application & dashboard - Frequently Asked Questions. Get help regarding our products - eatOSPopular

• Check The Reader Is Switched On-Error Code 5006

  Error: Reader is not turned on or it is not discoverable Solution: Make sure reader is turned on and keep it closer to your phone/tabletPopular

• Access My eatos Account from other device

  eatOS is cloud-based. This means that you can access your account from anywhere. You can also have multiple devices signed in to one account simultaneously. If you've purchased a new device, you can simply download the eatOS POS app and sign in to your existing account with the associated email address and password.Popular

• "EMV Card Swiped. Insert Card" (Error Code 5022)

  Find out how toinsert pin and chip card in the device - Frequently Asked Questions. Get help regarding our products - eatOSSome readers

• Android Device Compatibility

  eatOS supports almost all Android devices out there! Supported Android devices have the following specifications: Google Android 4.0 or higher Location services enabled Access to Google Play Kindly, confirm that your smartphone or tablet meets these requirements with your device manufacturer. While using our Chip & PIN card reader, make sure you are using a supported device.Some readers

• "Card Reader Not Found While Searching "

  What to do when card reader cannot be found - Frequently Asked Questions. Get help regarding our products - eatOSSome readers

• Transaction limit exceeded error code-127

  What to do when daily limit transactions is exceeded - Frequently Asked Questions. Get help regarding our products - eatOSSome readers

• What Types Of Payments Can I Accept Using eatOS?

  You can accept payments in the form of cash, credit/debit card, cheques, credit (udhaar), We accept Visa, MasterCard, RuPay, and Maestro. We have also integrated wallet payment acceptance in our POS application.Some readers

• Card reader exception error code-5014

  What to do when Exception Raised In Reader Connection - Frequently Asked Questions. Get help regarding our products - eatOSSome readers

• Amount confirmation time-out error code - 5035

  Error code 5035: Transaction failed as amount is not confirmed on card reader PIN pad. Solution: Initiate another transaction.Some readers

• "TID NOT PRESENT" (Error Code 89)

  What to do when getting an unknown response from processor - Frequently Asked Questions. Get help regarding our products - eatOSSome readers

• Transaction failed - low internet - error code - 312

  What to do when getting low internet bandwidth error - Frequently Asked Questions. Get help regarding our products - eatOSSome readers

• "Issuer Switch Inoperative" (Error Code 91)

  What to do when getting an issuer swith inoperative error - Frequently Asked Questions. Get help regarding our products - eatOSSome readers

• Inventory tool options - eatos application

  You can view inventory details in the Cash register option on the app and also on the merchant login. Follow the steps below to get started. Visit www.poslabs.com and click merchant login to sign in to your account. In the Dashboard, click the drop down on right hand corner, select Profile > Business. Scroll down to Products and select Active to activate inventory. Log into the app with your user id and password, select Cash Register. In cash register,Some readers

• Reader & mobile not connected - error code - 701

  What to do when getting a reader & mobile not connected error - Frequently Asked Questions. Get help regarding our products - eatOSSome readers

• "Format Error" (Error Code 30)

  What to do at the time of format error - Frequently Asked Questions. Get help regarding our products - eatOSSome readers

• eatos card reader not reading swiped cards

  If your eatOS card reader isn't working properly, try the following tips: Make sure the eatOS app is synced with your reader via Bluetooth or your device won't be able to detect the reader. Try reconnecting the card reader by forgetting the device on Bluetooth settings and pairing with your device again. Uninstall the eatOS app from your device and reinstall. See Apple's support site and Google's support site for instructions. Wipe the metal connector with a cloth. Residue can cSome readers

• "Insert EMV Card Again" (Error Code 5018)

  What to do when getting an insert emv card again error - Frequently Asked Questions. Get help regarding our products - eatOSSome readers

• Edit customer information

  Visit www.poslabs.com and click merchant login to sign in to your account. In the Dashboard, click the drop down on right hand corner, select Customers. To edit information, click Edit and enter the informationSome readers

• Devices compatible with eatos card reader

  Make sure you're using a compatible iOS or Android device with the eatOS chip and PIN card reader. Once you've confirmed your device is supported, order the card reader at any time. Google Android Compatibility The following Android devices are supported: Asus Memo Pad 7 Asus Memo Pad 8  Asus Nexus 7 Dell Venue 8 HTC Desire 510 HTC Nexus 9 HTC One HTC One (M8) LG G Pad 8.0 LG G3 LG Nexus 4 LG Nexus 5 Motorola Droid Ultra XT Motorola DSome readers

• Use my account in a different region same time

  Yes, you can use your account anywhere in India. However, for security reasons, the phone and card reader being used must be the same as mentioned in your settings. You can always update the information in your settings if you wish.Some readers

• "Reversal/ Void Success" (Error Code 000)

  What to do when getting a reversal void scuccess error L40 Get help regarding our products - eatOSSome readers

• Can I Get Another eatOS Card Reader?

  Absolutely. You can have more than one card reader for your users and setup and manage multiple users under your account. Contact our sales personnel for more information.Some readers

• I Forgot My Username/Password. What Do I Do?

  Go to eatOS Dashboard and click on Forgot Password. Enter your registered email address and click Send. You will receive a link to reset your password. You can reset your password and login using your new credentials.Some readers

• When Will My Money Be Deposited?

  Payments are sent to your linked bank account following our standard deposit schedule. Transactions accepted before your the end of business activity will ensure you receive a single deposit in T(Transaction date) plus 2 days.Some readers

• How Much Does eatOS Cost?

  eatOS app is free forever with limited features like Cash register and Inventory management. To avail all features you have to go for our paid plan on subscription charges of our Suvidha plan which is Rs 599 per month plus 18% GST.Some readers

• International payment card processing support

  Card payment acceptance with eatOS is currently available in India only. Additionally,  card payments across border are unsupported. This means that card transactions attempted outside of India where you activated your eatOS account can not be processed with eatOS. However, you can accept cash transactions while traveling internationally. Also, if you have an Indian bank account, you can also process international cards. Please Note: If you experience issues while processing an internationSome readers

• "Unknown Response From Processor"

  What to do when getting an unknown response from processor - Frequently Asked Questions. Get help regarding our products - eatOSSome readers

• "Do Not Honor" (Error Code 5)

  What to do if international card payment is not enabled - Frequently Asked Questions. Get help regarding our products - eatOSSome readers

• What Card Brands And Card Types Do You Accept?

  We accept all major debit and credit cards - Visa, MasterCard, RuPay and Maestro.Some readers

• Are There Any Contracts Or Cancellation Fees?

  Find out if there are any contracts or cancellation fee - Frequently Asked Questions. Get help regarding our products - eatOSSome readers

• Swipe card payments without internet

  To help ensure secure payment processing, eatOS requires online access through WiFi, 2G, 3G or Edge connectivity.Some readers

• "Invalid Transaction" (Error Code 12)

  What to do when getting an invalid transaction code error - Frequently Asked Questions. Get help regarding our products - eatOSSome readers

• "Transaction Aborted" (Error Code 5027)

  What to do when getting a transaction aborted error - Frequently Asked Questions. Get help regarding our products - eatOSSome readers

• "Session Establishment Failed" (Error Code 308)

  What to do when getting an session establishment failed error - Frequently Asked Questions. Get help regarding our products - eatOSSome readers

• "Invalid Username Or Password" (Error Code 206)

  What to do when getting an invalid username pasword error - Frequently Asked Questions. Get help regarding our products - eatOSSome readers

• Do I Need An Internet Connection To Use eatOS?

  eatOS uses the Internet to process card payments and requires your mobile phone to be connected to the Internet. This could be through WiFi or an Internet plan with your mobile service provider. The data usage per transaction is minimal. No signal? No problem. eatOS works offline so that you can record transactions even when the Internet is down. Transactions taken offline are automatically synced when your connection comes back.Some readers

• "Blank MID/TID"

  What to do when MID/TID is not present - Frequently Asked Questions. Get help regarding our products - eatOSSome readers

• "Previous Transaction Is Pending"

  What to do when getting a previous transaction pending error - Frequently Asked Questions. Get help regarding our products - eatOSSome readers

• "Routing Error" (Error Code 92)

  What to do when getting a routing error - Frequently Asked Questions. Get help regarding our products - eatOSSome readers

• "Reader Not Found" (Error Code 5005)

  What to do when getting a reader not forund error - Frequently Asked Questions. Get help regarding our products - eatOSSome readers

• "Void" (Error Code 120)

  Error code 120: This transaction has already been settled or customer's card is not  charged Solution: Customer can not void a settled transaction.Some readers

• I Forgot My Transaction PIN. What Do I Do?

  You can login using your credentials at eatOS Dashboard and view or reset your transaction PINSome readers