English (US)
Go to website
Back
Articles on:
Frequently Asked Questions
Understand everything from operating the device to managing your bills and receipts using the frequently asked Questions page (FAQs).
Access My eatos Account from other device
eatOS is cloud-based. This means that you can access your account from anywhere. You can also have multiple devices signed in to one account simultaneously. If you've purchased a new device, you can simply download the eatOS POS app and sign in to your existing account with the associated email address and password.
Very popular
Check The Reader Is Switched On-Error Code 5006
Error: Reader is not turned on or it is not discoverable Solution: Make sure reader is turned on and keep it closer to your phone/tablet
Very popular
"EMV Card Swiped. Insert Card" (Error Code 5022)
Find out how toinsert pin and chip card in the device - Frequently Asked Questions. Get help regarding our products - eatOS
Very popular
Android Device Compatibility
eatOS supports almost all Android devices out there! Supported Android devices have the following specifications: Google Android 4.0 or higher Location services enabled Access to Google Play Kindly, confirm that your smartphone or tablet meets these requirements with your device manufacturer. While using our Chip & PIN card reader, make sure you are using a supported device.
Very popular
"Card Reader Not Found While Searching "
What to do when card reader cannot be found - Frequently Asked Questions. Get help regarding our products - eatOS
Very popular
Transaction limit exceeded error code-127
What to do when daily limit transactions is exceeded - Frequently Asked Questions. Get help regarding our products - eatOS
Very popular
Card reader exception error code-5014
What to do when Exception Raised In Reader Connection - Frequently Asked Questions. Get help regarding our products - eatOS
Very popular
"TID NOT PRESENT" (Error Code 89)
What to do when getting an unknown response from processor - Frequently Asked Questions. Get help regarding our products - eatOS
Very popular
Amount confirmation time-out error code - 5035
Error code 5035: Transaction failed as amount is not confirmed on card reader PIN pad. Solution: Initiate another transaction.
Very popular
Transaction failed - low internet - error code - 312
What to do when getting low internet bandwidth error - Frequently Asked Questions. Get help regarding our products - eatOS
Very popular
When Will My Money Be Deposited?
Payments are sent to your linked bank account following our standard deposit schedule. Transactions accepted before the end of business activity will ensure you receive a single deposit in (Transaction date) plus 2 days.
Very popular
Reader & mobile not connected - error code - 701
What to do when getting a reader & mobile not connected error - Frequently Asked Questions. Get help regarding our products - eatOS
Very popular
"Format Error" (Error Code 30)
What to do at the time of format error - Frequently Asked Questions. Get help regarding our products - eatOS
Very popular
"Unknown Response From Processor"
What to do when getting an unknown response from processor - Frequently Asked Questions. Get help regarding our products - eatOS
Very popular
Devices compatible with eatos card reader
Make sure you're using a compatible iOS or Android device with the eatOS chip and PIN card reader. Once you've confirmed your device is supported, order the card reader at any time. Google Android Compatibility The following Android devices are supported: Asus Memo Pad 7 Asus Memo Pad 8 Asus Nexus 7 Dell Venue 8 HTC Desire 510 HTC Nexus 9 HTC One HTC One (M8) LG G Pad 8.0 LG G3 LG Nexus 4 LG Nexus 5 Motorola Droid Ultra XT Motorola D
Very popular
eatos card reader not reading swiped cards
If your eatOS card reader isn't working properly, try the following tips: Make sure the eatOS app is synced with your reader via Bluetooth or your device won't be able to detect the reader. Try reconnecting the card reader by forgetting the device on Bluetooth settings and pairing with your device again. Uninstall the eatOS app from your device and reinstall. See Apple's support site and Google's support site for instructions. Wipe the metal connector with a cloth. Residue can c
Very popular
"Do Not Honor" (Error Code 5)
What to do if international card payment is not enabled - Frequently Asked Questions. Get help regarding our products - eatOS
Very popular
Can I Get Another eatOS Card Reader?
Absolutely. You can have more than one card reader for your users and setup and manage multiple users under your account. Contact our sales personnel for more information.
Very popular
"Insert EMV Card Again" (Error Code 5018)
What to do when getting an insert emv card again error - Frequently Asked Questions. Get help regarding our products - eatOS
Very popular
"Session Establishment Failed" (Error Code 308)
What to do when getting an session establishment failed error - Frequently Asked Questions. Get help regarding our products - eatOS
Very popular
Swipe card payments without internet
To help ensure secure payment processing, eatOS requires online access through WiFi, 2G, 3G or Edge connectivity.
Very popular
Do I Need An Internet Connection To Use eatOS?
eatOS uses the Internet to process card payments and requires your mobile phone to be connected to the Internet. This could be through WiFi or an Internet plan with your mobile service provider. The data usage per transaction is minimal. No signal? No problem. eatOS works offline so that you can record transactions even when the Internet is down. Transactions taken offline are automatically synced when your connection comes back.
Very popular
"Transaction Aborted" (Error Code 5027)
What to do when getting a transaction aborted error - Frequently Asked Questions. Get help regarding our products - eatOS
Very popular
"Invalid Transaction" (Error Code 12)
What to do when getting an invalid transaction code error - Frequently Asked Questions. Get help regarding our products - eatOS
Very popular
"Routing Error" (Error Code 92)
What to do when getting a routing error - Frequently Asked Questions. Get help regarding our products - eatOS
Very popular
"Previous Transaction Is Pending"
What to do when getting a previous transaction pending error - Frequently Asked Questions. Get help regarding our products - eatOS
Very popular
"Blank MID/TID"
What to do when MID/TID is not present - Frequently Asked Questions. Get help regarding our products - eatOS
Very popular
I Forgot My Username/Password. What Do I Do?
Go to the eatOS Dashboard and click on Forgot Password
Very popular
"Void" (Error Code 120)
Error code 120: This transaction has already been settled or customer's card is not charged Solution: Customer can not void a settled transaction.
Very popular
"Reader Not Found" (Error Code 5005)
What to do when getting a reader not forund error - Frequently Asked Questions. Get help regarding our products - eatOS
Very popular
Reset Employee PIN
This article shows how to Reset Employee Password.
Few readers
How to Perform PARTIAL REFUND on Dashboard
To perform a PARTIAL REFUND on your eatOS dashboard, you may follow the steps below:
Few readers
How to Perform FULL REFUND on Dashboard
To perform a FULL REFUND on your eatOS dashboard, you may follow the steps below:
Few readers
How to Perform Total-Level Refund using POS
To perform a total-level refund from your Point-of-Sale, follow the steps below:
Few readers
How to Perform Product-Level Refund using POS
To perform a product-level refund from your Point-of-Sale, follow the steps below:
Few readers
