Live Support: App & Dashboard Connections

Introduction

Ensure a swift and effective resolution to any queries or concerns by learning how to connect to live support directly through the eatOS app or dashboard. In this guide, we'll guide you through the seamless process of accessing real-time assistance. Whether you have questions about system functionalities or need technical support, connecting to live support empowers you to address issues promptly and keep your restaurant operations running smoothly. Join us as we explore the intuitive features of eatOS, providing you with immediate access to expert assistance when you need it most.

Table of Contents

Connect to a Live Support Dashboard
Connect to a Live Support POS

Connect to a Live Support Dashboard

Step 1: To connect to a live support on your eatOS Dashboard on the top right corner tap on the Support Icon



Step 2: Take note of the Support Pin



Note: The support team may request for your Support Pin to keep track of the support progress and for future references.

Step 3: Tap on the Live Chat Button



Step 4: Start by sending your inquiry along with the Support Pin our support will connect with you afterwards.



Note: To better assist you please do provide your best contact information when asked.

Connect to a Live Support POS

Step 1: To connect to a live support on your POS navigate to the top right side of the screen and tap on the Support Icon



Step 2: Take note of the Support Pin



Note: The support team may request for your Support Pin to keep track of the support progress and for future references.

Step 3: Tap on the Live Chat Button



Step 4: Start by sending your inquiry along with the Support Pin our support will connect with you afterwards.



Note: To better assist you please do provide your best contact information when asked by our live support.

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Updated on: 01/31/2024