How to Make a Partial Refund
This guide provides step-by-step instructions for issuing refunds for two quantities of the same product in cases where they may have been inadvertently charged twice.
Steps to Process a Refund:
Step 1: Go to the Tickets tab in the left-hand navigation bar in the POS system.
Step 2: Find the specific ticket number or order you wish to process the refund.
Step 3: If the ticket is still open, make sure to close it before proceeding.
Step 4: Locate the product to be refunded after closing the ticket. Slide the product to the left to reveal the refund option.
Step 5: Tap the Refund button, then adjust the refund amount by using the minus or plus icons to select the desired value.
Step 6: Once you've set the refund amount, click Confirm to complete the process. The refund will be issued and marked as a partial refund.
Note: After confirming the refund, you will be asked to select a reason for the refund.
Steps to Process a Refund:
Step 1: Go to the Tickets tab in the left-hand navigation bar in the POS system.
Step 2: Find the specific ticket number or order you wish to process the refund.
Step 3: If the ticket is still open, make sure to close it before proceeding.
Step 4: Locate the product to be refunded after closing the ticket. Slide the product to the left to reveal the refund option.
Step 5: Tap the Refund button, then adjust the refund amount by using the minus or plus icons to select the desired value.
Step 6: Once you've set the refund amount, click Confirm to complete the process. The refund will be issued and marked as a partial refund.
Note: After confirming the refund, you will be asked to select a reason for the refund.
Updated on: 02/27/2025
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