How to Make a Partial Refund

Introduction

This guide provides step-by-step instructions for issuing refunds for two quantities of the same product in cases where they may have been inadvertently charged twice.

Steps to Process a Refund:

Step 1: Go to the Tickets tab in the left-hand navigation bar in the POS system.

Tickets Tab

Step 2: Locate the specific ticket number or order for which you wish to process the refund.

Ticket Number

Step 3: If the ticket is still open, make sure to close it before proceeding.

Close Ticket

Step 4: Locate the product to be refunded after closing the ticket. Slide the product to the left to reveal the refund option.

Step 5: Tap the Refund button, then adjust the refund amount by using the minus or plus icons to select the desired value.

Refund Button

Step 6: Once you've set the refund amount, click Confirm to complete the process. The refund will be issued and marked as a partial refund.

Note: After confirming the refund, you will be asked to select a reason for the refund.

Partial Refund

Updated on: 12/23/2025

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