Managing Orders with POS Tickets Module

Overview

The Tickets module in your Point of Sale (POS) system helps manage customer orders seamlessly. This guide will walk you through the interface and functionalities of the Tickets module, ensuring efficient order processing and management.

Accessing the Tickets Module

1. On the main point-of-sale screen, locate and select the Tickets tab in the sidebar.

2. The screen will display various ticket statuses like All, Open, Closed, Paid, Unpaid, and Ordering. Use these categories to filter and view relevant tickets.

Main Features

1. Ticket Status Tabs

• All: Displays all tickets, regardless of their current status.
• Open: Shows tickets that have been initiated but not yet completed.
• Closed: Lists tickets that have been finalized and closed.
• Paid: Displays tickets that have been fully paid.
• Unpaid: Shows tickets that are pending payment.
• Ordering: Lists tickets currently being processed for orders.

2. Search Functionalities

• Use the Search bar to quickly locate tickets by typing in keywords, customer names, or order numbers.

3. Filter Options

At the top of the screen, you will find filter options to help sort tickets:

• Revenue Center: Filter the ticket list within a specific revenue center.
• Calendar: Access ticket histories by date to view past transactions.
• User Management: Filter tickets by assigned employee or users to manage workload.
• Order Type: Generate and filter reports by different order types (e.g., dine-in, takeout).
• Filter by Order Status: Sort tickets based on their current status (e.g., ordering, waiting, ready).
• Filter by Payment Type: Sort tickets based on how they were paid (e.g., cash, credit)

4. Guest Details Panel

The right-hand panel displays the current ticket's guest detail, including:

• Guest Name and contact information.
• Arrival Time: Timestamp of when the guest or order was initiated.
• Options to add, modify, or handle specific guest-related tasks.

Tips for Efficient Use

• Regularly update ticket statuses to ensure real-time tracking.
• Utilize search, filter tools, and customized settings to streamline operations.
• Familiarize yourself with order actions to improve customer service speed and accuracy.

Troubleshooting

• Issue Accessing Tickets: Ensure you have the necessary user permissions.
• Data Not Refreshing: Use the refresh button or check your network connection.
• Missing Ticket: Use the search tool for precise retrieval or confirm the ticket creation.

Updated on: 01/29/2026