Overview of the POS Tickets Module

The Tickets module serves as a centralized hub for managing customer orders. The interface is designed to be user-friendly, ensuring that staff can quickly adapt and utilize its features effectively.

Interface Breakdown

1. Navigation Menu

• Located on the left side, the navigation menu includes options for New Order, Tables, Tickets, OrderOS, and Reports.
• The active selection, "Tickets," is highlighted, indicating that the user is currently in the Tickets module.

2. Top Navigation Bar

This bar provides sorting and filtering options for the tickets displayed:

• Date: Filter tickets by the date they were created.
• Order: Sort tickets based on order number.
• Name: Filter tickets by the guest's name.
• Type: Sort tickets by the type of order (e.g., dine-in, takeout).
• Status: Filter tickets by their current status (e.g., pending, completed).
• Timer: Sort by the duration the ticket has been active.
• Revenue Center: Filter tickets based on different revenue centers within the establishment.
• Payment: Sort tickets by payment status (paid, unpaid).

3. Main Display Area

• This area will list the tickets that meet the specified filters or sort criteria. Currently, it shows a placeholder text "Tickets," indicating no active tickets that match the selected criteria.

4. Guest Details Panel

Located on the right side of the screen, this panel displays details about the selected guest and their order:

• Guest Name and Contact: Placeholder information suggesting where the guest's name and contact details would appear.
• Arrival Time: Indicates when the guest arrived.
• Order Number and Account Manager: Displays the order number and the staff member managing the order.

5. Action Buttons

• Discount: Apply a discount to the guest's order.
• Add Item: Add additional items to the order.
• Refresh: Refresh the view to ensure the most current information is displayed.
• Repeat Order: Quickly repeat a previous order for the guest.

At the bottom of this panel, there is a graphic encouraging the user to create a new order if none are currently listed.

Key Benefits

1. Efficient Order Management

• Centralized tracking of all orders ensures that nothing falls through the cracks. Staff can easily see which orders are pending, in progress, or completed.

2. Improved Customer Experience

Quick access to guest information and order history allows staff to provide personalized service, contributing to an enhanced dining experience.

3. Operational Insights

• The ability to filter and sort by various criteria (date, type, status, payment) provides valuable insights into ordering patterns and operational efficiency.

4. Flexibility and Scalability

The system can handle various order types (dine-in, takeout, online) and is scalable to suit the needs of different sizes and types of dining establishments.

Updated on: 05/08/2025