Point of Sale - Customer Support Feature Guide

Introduction

The Customer Support feature in our Point of Sale (POS) system offers efficient customer service options for immediate assistance. Here's how to make the most of the support features:

Accessing Customer Support

1. From the point-of-sale settings screen, navigate to the side menu and select Customer Support. This will open the Customer Support panel, where various support options are available.

Support Options

Here are the support options available to assist you with any issues or questions:

1. Sentry: Enable Sentry for error monitoring and performance tracking in real-time.
2. Instabug: Toggle Instabug to enable or disable real-time bug reporting and user feedback.
3. Chat: Click the chat icon to start a real-time conversation with our support team for immediate help.
4. Contact Us: Reach out via email or phone for more detailed assistance.
5. Live PIN: Access your unique Live PIN for support sessions. Use it for verification during calls. Refresh the PIN by clicking the refresh icon.

Additional Tips

• Ensure your device is connected to the internet for real-time chat assistance.
• Keep your Live PIN confidential to protect your account security.
• Use Instabug for quick reporting of any technical issues you experience while using the mobile app.

By utilizing these support features, you can ensure that any issues or questions are addressed promptly and effectively, enhancing your overall experience with our POS system.

Updated on: 01/25/2026