Transferring a Ticket/Transaction in POS

Overview

In the Point of Sale (POS) system, you can easily transfer a ticket or transaction to another employee. Follow these steps to ensure a smooth handover. Please note that you cannot transfer a ticket if it has already been completed.

How to Transfer a Ticket/Transaction

Start Order: Begin by accessing the order you wish to transfer.

Tap the Transfer Button: Locate and tap the transfer button on the order screen.

Select an Employee: A list of employees will appear. Choose the employee to whom you want to transfer the check.

Tap Update: Once you've selected the employee, tap "Update".

Confirmation Popup: A confirmation pop-up will appear. Tap "Update" again.

Success Message: A message will appear indicating the ticket has been successfully transferred.

Post-Transfer Actions

Check the Ticket Section: View the transferred check in the ticket section for confirmation.
Manage the Ticket: You can still fire the ticket, add an item, or add a discount.

Note: You will be unable to charge the transaction until it is finalized by the responsible employee.

By following these steps, you can effectively transfer tickets within the POS system, ensuring efficient teamwork and seamless customer service.

Updated on: 01/23/2026

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