Articles on: Point-of-Sale

Understanding Restaurant Order Tickets

Order tickets in a POS (Point of Sale) system are crucial for accurately tracking and managing customer orders. The image provided offers a clear example of an order ticket, effectively summarizing a guest's order. Here, we break down the elements and benefits of an order ticket.


Key Elements of the Order Ticket


  1. Guest Information



  • Guest Name and Contact: Placeholder for the guest's name and phone number, ensuring easy identification and contact if necessary.
  • Arrival Time: Shows the guest’s arrival time (4:50 PM), helpful for timing service and managing table turnover.


  1. Order Details



  • Order Number: Unique identifier for the order (Order #4), which helps in tracking and processing it efficiently.
  • Account Manager: Identifies the staff member managing the order, ensuring accountability and personalized service.


  1. Items Ordered


Each item is listed with quantity and price:



  1. Payment Information



  • Status: Indicates the order has been paid.
  • Date and Time of Payment: Shows payment was made on 9/3/24 at 4:50 PM.
  • Total Amount: The total paid amount is $71.66.
  • Payment Method: Cash payment was used.


  1. Action Buttons


Two useful action buttons at the top right:



  • Printer Icon: Used for printing order details or receipts.
  • No Sale: Enables the quick reentry of previous orders, increasing efficiency for repeat customers.


Order tickets are a fundamental part of modern POS systems, essential for accurate order management, timely service, and enhancing customer satisfaction in restaurants.

Updated on: 05/08/2025

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