Articles on: Payment

eatOS App: Initiating a Partial Refund

Introduction



Processing a partial refund through the eatOS App is an essential skill for businesses aiming to ensure customer satisfaction and maintain transaction transparency. This guide outlines the steps involved in executing a partial refund, facilitating a smooth experience for both sellers and customers.

In this brief guide, we'll explore the key steps involved in processing a partial refund, ensuring a smooth and transparent experience for both the customer and the seller.

Table of Contents



Partial Refund on the eatOS App






Here's a straightforward guide to initiating a partial refund using the eatOS app:

Step 1: Access the refund options via the app's navigation bar. Tap on "Tickets" from the left-hand side to start the process.



Step 2: Choose the specific completed ticket that requires a refund. Remember, only completed tickets can be refunded.



Step 3: Within the selected ticket, identify the item(s) needing a refund. Swipe left on the item and tap "Refund" to start the process.



Step 4: You'll be asked to select a reason for the refund from the available options. Make sure to choose the correct reason.



Step 5: After selecting the reason, confirm by tapping "Done" to proceed. This updates the transaction status to "Partially Refunded," indicating the refund process has begun.



Step 6: The status will now show as "Partially Refunded," confirming the refund process initiation.




The eatOS app offers a user-friendly interface for hassle-free partial and full refunds. If you need assistance or have any questions, our support team is ready to help.


Back to Top

Updated on: 05/30/2024

Was this article helpful?

Share your feedback

Cancel

Thank you!