Articles on: Payment

eatOS App: Initiating a Partial Refund

Partial Refund on the eatOS App


Processing a partial refund can be a straightforward yet crucial task for businesses. Whether a customer needs to return part of their purchase or an error occurred in the transaction, understanding how to navigate this process efficiently is essential.

In this brief guide, we'll explore the key steps involved in processing a partial refund, ensuring a smooth and transparent experience for both the customer and seller.

Step 1: From the left hand side of the navbar tap on Tickets.

Step 2: Select the ticket that requires a refund. Please note that the ticket must be marked as completed before a refund can be initiated. Incomplete tickets cannot be refunded.

Step 3: Swipe left on the item you wish to refund and tap on the Refund option to proceed.

Step 4: Select a reason for the refund from the available options.

Step 5: Once you've selected the reason, tap DONE to continue.

Step 6: The status will be updated to PARTIALLY REFUNDED, indicating that the refund process has been successfully initiated.

Whether you need to process a partial or full refund, the eatOS app offers a user-friendly interface for seamless operations. Should you encounter any challenges or have questions during the process, our dedicated support team is here to assist you.

Updated on: 12/08/2023

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