Articles on: Payment

Point of Sale - Full Refund Initiation

Introduction



eatOS App - Processing a Full Refund


Explore our Point of Sale - Full Refund Initiation guide for a streamlined and professional refund process. Learn essential steps and protocols to efficiently initiate full refunds at the Point of Sale, optimizing your business operations. Enhance your proficiency in managing refunds with a straightforward approach

In this article, we will guide you through the step-by-step process of initiating a full refund using the eatOS application. By following these instructions, you'll be able to efficiently manage refunds and ensure customer satisfaction.

Table of Contents



How to process a Full Refund Using the eatOS application


How to process a Full Refund Using the eatOS application






Step 1: Open the eatOS application and enter your email and password.

eatOS App sign in

Step 2: From the left-hand side of the navbar tap on Tickets.



Step 3: In the list of transactions, locate and select the specific transaction that you want to refund.



Step 4: On the Selected Ticket swipe left on the total amount paid and select Refund.

Note: Make sure the ticket is Closed before processing the refund.



Step 5: Next you will be prompted with a Yes or No question. Tap on Yes to confirm the refund transaction or No to cancel the refund request.



Step 6: If you select Yes, select a reason for the refund and tap Done when finished.



Step 7:. The image below shows a ticket that has been fully refunded, ensuring a seamless and hassle-free refund process for both you and your valued customers.



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Updated on: 02/04/2024

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