Articles on: Payment

eatOS Dashboard: Partial Refund


Processing partial refunds through your eatOS dashboard is a straightforward task that can be easily accomplished using the following step-by-step guide. Whether you're a restaurant owner or a staff member, this guide will walk you through each stage of the process, ensuring a seamless experience while managing partial refunds.

Table of Contents

How to process Initial Refund

How to process Initial Refund

Step 1: Access the eatOS Dashboard and login using your unique email and password.

Step 2: Once logged in, on the left hand side of the navigation bar tap on Sales.

Step 3: On the Sales section select Transactions.

Step 4: Select the Sales Transaction that requires a refund.

Step 5: Select Partial Refund to initiate the refund process.

Step 6: Select the items to be refunded by tapping on the check boxes.

Step 7: Tap on Select a Reason.

Step 8: Select the appropriate reason as well as add a note regarding the refund if applicable.

Step 9: Tap Refund to complete the refund process and to close the transaction.

Note: After successfully following these steps, you'll be prompt with the order's status updated to "Refund Successful"


By following this comprehensive guide, you can confidently manage partial refunds using the eatOS dashboard. The user-friendly interface and intuitive design ensure a smooth experience throughout the process. Should you require further assistance or have any questions, feel free to reach out to our dedicated support team. We're here to help!

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Updated on: 02/04/2024

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