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eatOS Dashboard: Initiating Full Refund

How to Process a Full Refund Using the eatOS Dashboard


If you find yourself needing to process a full refund for a transaction through the eatOS dashboard, you're in the right place. This step-by-step guide will walk you through the process to ensure a seamless refund experience.

Step-by-Step Guide: Processing a Full Refund with eatOS Dashboard

Step 1: Access the eatOS Dashboard and login using your unique email and password.

Step 2: Once logged in, click on the Sales tab on the left side navigation menu.

Step 2a: From there, select the Transactions tab.

Step 3: Select the preferred sales transaction that requires a refund.

Step 4: Select Full Refund to initiate the refund process.

Step 5: Tap on Select a Reason.

5a. Select an appropriate reason for the refund, you can also add an extra refund note.

Step 6: Tap on Refund to complete the refund process and to close the transaction

Note: After successfully following these steps, you'll notice that the order's status in the order list will be updated to "REFUNDED."

Processing a full refund using the eatOS dashboard is a straightforward process that involves a few simple steps. By following this guide, you can confidently navigate the refund process and provide a seamless experience for both your business and your customers. If you encounter any issues or have further questions, feel free to reach out to our support team for assistance.

Updated on: 12/08/2023

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