Articles on: Payment

eatOS Dashboard: Initiating Full Refund


If you ever need to issue a complete refund using the eatOS dashboard, you're in the right spot. This user-friendly guide is designed to lead you through each step, ensuring a smooth and hassle-free refund process. Follow along to make your refund experience seamless.

Table of Contents

How to Process a Full Refund

How to Process a Full Refund

Here's a step-by-step guide on how to process a full refund using the eatOS Dashboard:

Step 1: Log in to your eatOS account by entering your Email and Password on the login page.

Step 2: After logging in, navigate to the Sales tab located on the left-hand side of the menu.

Step 2a: Within the Sales tab, click on the Transactions tab.

Step 3: Choose the sales transaction that requires a refund from the list.

Step 4: Once selected, click on Full Refund to begin the refund process.

Step 5: Next, select a reason for the refund by tapping on Next, select a reason for the refund by tapping on "Select a Reason."

5a. Optionally, you can add an extra refund note if necessary.

Step 6: Finally, tap on Refund to complete the refund process and close the transaction.

Note: Upon successful completion of these steps, you'll observe that the order's status in the order list will be updated to "REFUNDED."**


Processing a full refund using the eatOS dashboard is a straightforward process that involves a few simple steps. By following this guide, you can confidently navigate the refund process and provide a seamless experience for both your business and your customers. If you encounter any issues or have further questions, feel free to reach out to our support team for assistance.

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Updated on: 06/22/2024

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