Articles on: Payment

eatOS Point of Sale - Full Refund Initiation

eatOS App - Processing a full refund

Are you looking to initiate a full refund using the eatOS application? Whether you need to process a refund for an order or transaction, the eatOS application offers a straightforward and convenient way to handle refunds.

In this article, we will guide you through the step-by-step process of initiating a full refund using the eatOS application. By following these instructions, you'll be able to efficiently manage refunds and ensure customer satisfaction.

How to process a full refund for an order using the eatOS application?

Step 1: Open the eatOS application and enter your email and password.

eatOS App sign in

Step 2: From the left hand side of the navbar tap on Tickets.

Step 3: In the list of transactions, locate and select the specific transaction that you want to refund.

Step 4: On the Selected Ticket swipe left on the total amount paid and select Refund.

Note: Make sure the ticket is Closed before processing the refund.

Step 5: Next you will be prompted with a Yes or No question. Tap on Yes to confirm the refund transaction or No to cancel the refund request.

Step 6: If you select Yes, select a reason for the refund and tap Done when finished.

Step 7:. The image below shows a ticket that has been fully refunded, ensuring a seamless and hassle-free refund process for both you and your valued customers.

Updated on: 12/08/2023

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