Guide to Closing Open Paid Orders

Introduction

Ensure a smooth and efficient order management process with eatOS by learning how to promptly close a pending order. In this guide, we'll walk you through the simple steps to finalize and close orders, allowing your restaurant to maintain accuracy and streamline operations. Whether it's for in-house dining, takeout, or delivery, mastering the art of closing pending orders ensures timely and precise order fulfillment. Join us as we explore the user-friendly features of eatOS, empowering you to manage orders seamlessly and provide a top-notch experience for both your staff and customers.

Table of Contents

Close a Pending Order Dashboard
Close a Pending Order POS

Close a Pending Order Dashboard

Step 1: On your eatOS Dashboard navigate to the left side menu and select Sales



Step 2: On the Sales Section tap on Transactions



Step 3: On the list of Order Tickets select the ticket that needs to be closed by tapping it.



Step 4: Next tap on the Close Order button



Note: Please note that only managers or users with dashboard access can utilize this functionality within the dashboard.

Close a Pending Order POS

Step 1: On your POS Home Screen navigate to the left side navigation menu and select Tickets



Step 2: Then select the Order Ticket from the list that needs to be closed

Step 3: Tap on the Close button to close the ticket.



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Updated on: 01/26/2025