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Kitchen Display Setup Guide


The Kitchen Display System (KDS) comes with kitchen-grade hardware that connects your kitchen team to the front-of-house systems including point of sale, kiosk, and online or digital (online) ordering.

eatOS KDS will help you manage your restaurant kitchen workflow and deliver quickly to your customers, keeping an eye on your incoming orders and monitoring turnaround time, this helps you understand & assess your kitchen workflow and improvements.

KDS Home Screen (Default Screen)
Access using the same login credentials on ALL devices.

Table of content

KDS Log In
Ticket Order Display
Kitchen Display System – Features
Kitchen Display System – Item Summary
KDS Quick Access Buttons
Kitchen Display System – Settings
How to Fulfill a Ticket / Order

KDS Log In

The KDS device can be accessed using identical login credentials as the point-of-sale system.

In the case of stand-alone KDS devices, you will be required to enter a 24-digit activation code. However, if the KDS device is integrated with the POS device, the activation code becomes unnecessary, and you will be directed straight to the KDS home screen.

Choose the primary device for usage, which will dictate the default screen display, and proceed with assigning a device name. Kitchen Display Systems – Tickets

When your restaurant Point-of-Sale fires an order, a ticket with order details appears on your KDS screen. Refer to the below sample screen showing orders on display.

eatOS KDS is integrated into your Point-of-Sale Kiosk, Order & Pay, and Online Ordering

Ticket Order Display

Orders from POS, Kiosk, OrderOS, and order & pay devices can be displayed in your KDS simultaneously.

Orders can be identified through the ticket number box:

Kitchen Display System – Features

Ticket Order Characteristics

Ticket Upper Box – shows Order Type:

Dine In: Indicates the order is for customers dining inside the restaurant.
To-Go / Take Out: Indicates the order is prepared for the customer to take away and eat elsewhere.
Delivery: Indicates the order will be delivered to the customer's specified location.
Banquet: Indicates the order is part of a larger event or group dining in a banquet setting.
Pick-Up: Indicates the customer will come to the restaurant to collect their pre-ordered meal.
Curbside: Indicates the order will be brought out to the customer’s car for convenient pick-up.

Ticket Number Box

Order number (refreshes daily)
Status order color (modify color at settings – status settings)
Transaction time
Point-Of-Sale (KIOSK, Online Order, Order & Pay, POS) & Table Number (for full service/table management)

Ticket Timer Box indicates:

Time Lapse (timer starts as soon as an order is fired or on completing the transaction)
Employee Initials / Code

Ticket Category Box shows:

Menu Categories – for Quick Service Restaurants (QSR)
Select/Deselect categories at your KDS setting under the category filter

Menu Course – for Full-Service Restaurant (FSR)
This feature allows you to group the products based on the course. Tickets will display items based on the course and can be served by course

Ticket Item/Order Box shows:

Course (FSR): Indicates the specific course of the meal, such as appetizer, main course, or dessert.
Items/Products: Lists the specific dishes or products included in the order.
Modifier (if applied): Details any modifications requested by the customer, such as sauce option or no onions.
Add-ons: Lists any additional items added to the order, like extra cheese or sides.
Ingredients (If applied): Specifies particular ingredients, especially for customized orders.
Status Icons: Visual indicators showing the current status of each item, such as in preparation, ready, or served.

The Back and Red Bell Icon indicates the item is being prepared.
The Blue Eye Icon or New Order Status. The order has been received but has not been processed yet.
The Bell Icon indicates the item has been served.
The Back and Check Icon indicates the item is ready to serve. Tap the back icon to return from the previous status.
The Black Bell Icon means items are ready to serve. You may tap to make all orders ready to serve.

Ticket Status Box

The ticket status box indicates changes as orders progress from new items to serve.

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Kitchen Display System – Item Summary

Item summary lists all products/items’ orders (daily transaction)

Summary Shows:
Date & Time
Category (e.g., Pasta, Pizza, Salads, Entrees)
Item number (beside bell icon) indicates the total number of orders in a category.
Products (Bolognese Di Pollo, Chicken BBQ, Italian Salad)
Item number indicates the total ordered products

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KDS Quick Access Buttons

Home – The default screen of the KDS where new tickets are displayed.

History – The recall button is used to access recently fulfilled tickets.

Alert – Displays the list of fulfilled or served tickets.

Settings – Allows customization of the KDS and other related settings.

Collapsed - Minimizes received tickets.
Tap Collapsed to minimize all tickets
Re-tap to return to the normal ticket view

Seen / Unseen - Indicates whether a ticket has been viewed or remains unseen.

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Kitchen Display System – Settings

Category Filter

Choose a category from the list to filter tickets based on specific categories.

Revenue Center Filter
Select the KDS revenue center.

Revenue centers are used for reporting purposes to distinguish the total income of your restaurant. Revenue centers can be configured through the eatOS dashboard.

Mode Switcher

This feature allows you to switch between ticket modes:
Mode 1 = The order number is placed at the center.
Mode 2 = The order number is placed at the upper corner of the ticket.

Servable Modifier

Enable the servable modifier if a modifier can be served separately from the main item.


What you can do:
Test Printer
Detect Printer
Select the default KOT (Kitchen Order Ticket) printer mode.

Main Printing Device

Specify the main printing device.
This device will send online orders to the printer.

Manually synchronize server connection.

Sound Settings
Adjust the notification sound settings for your KDS. You can customize the system volume according to your preference.

Stagger Mode
Select or tap the stagger mode to change the appearance of tickets on the screen. This mode widens the ticket appearance with a larger font size.

Horizontal Mode
Select or tap the horizontal mode to change the size/appearance of tickets on the screen. Tickets can be listed horizontally or in landscape mode.

Grid Mode
Select or tap the grid mode to display tickets in the same size. All tickets will be shown in equal sizes on the screen.

Status Settings
Customize the color of the status timer to differentiate between fresh orders and overdue orders. Select your preferred colors for the following statuses:
Started – set the color to distinguish items that just started to prepare or items received in less than 5 minutes
Medium – set the color to distinguish orders that have not to served for more than 5 minutes or less than 10 minutes
Delayed – set the color to show delayed orders
Overtime – set the color to show overtime items/orders

Note: Color changes depending on the prep duration

Log Out

Tap Log Out to sign out from the KDS device.

Orders in Queue – indicates total orders in a queue – numbers will refresh or change every time an order is completed or delivered

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How to Fulfill a Ticket / Order

An entire ticket order can be fulfilled on the KDS by simply tapping the Status Bar or Seen box. However, the kitchen may also prefer to fulfill individual items on a ticket as they are ready by tapping the seen (eye icon of each product item)

Step 1: To fulfill an individual item, select the eye icon on the item you wish to fulfill. Icons will change as the order progresses. If you have selected the wrong item, tap the back icon and select the right item to fulfill

Step 2: Items served will appear in the red bell icon or served icon

Step 3: To fulfill the entire order/item, tap the Seen status to ready all items at once

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Updated on: 06/06/2024

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