Monitoring Guest Preferences: A Guide

Introduction

Mastering the skill of monitoring frequent guest preferences within eatOS can profoundly impact your service standards. This guide unveils a seamless process to track and analyze your loyal customers' preferences, ranging from their favored dishes to specific seating choices. Leveraging this data has the potential to revolutionize how you engage with and satisfy your returning patrons. Join us on a journey through eatOS's intuitive features, empowering you to craft personalized and unforgettable experiences for your most valued guests.

Table of Contents

Check Guest's Preferences

Check Guest Preferences

To navigate through the guest preferences efficiently:

Step 1: Access the Dashboard: Initiate the process by locating the left-side navigation bar on your eatOS Dashboard.



Step 2: Select Guestbook: Once within the Dashboard, find and select the "Guestbook" option to proceed further.



Step 3: Choose a Guest: Within the Guestbook, choose the specific guest whose preferences you want to review. This selection can be made by tapping the Info Icon associated with that guest.



Step 4: Explore Customer Notes: Delve into the Customer Notes section to uncover employee insights and notes detailing the guest's specific preferences, enhancing your understanding of their preferences and habits.



By utilizing these simple steps within the eatOS platform, you can gain comprehensive insights into your patrons' preferences, enabling you to curate tailored experiences that resonate deeply with your most valued guests. This knowledge empowers you to personalize services, ensuring a memorable and satisfying visit for each guest, thereby fostering stronger relationships and loyalty within your customer base.

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Updated on: 01/31/2024