eatOS Dashboard: Initiating Full Refund

Introduction

If you ever need to issue a complete refund using the eatOS dashboard, you're in the right spot. This user-friendly guide is designed to lead you through each step, ensuring a smooth and hassle-free refund process. Follow along to make your refund experience seamless.

Table of Contents

How to Process a Full Refund

How to Process a Full Refund

Here's a step-by-step guide on how to process a full refund using the eatOS Dashboard:

Step 1: Log in to your eatOS account by entering your Email and Password on the login page.



Step 2: After logging in, navigate to the Sales tab located on the left-hand side of the menu.



Step 2a: Within the Sales tab, click on the Transactions tab.



Step 3: Choose the sales transaction that requires a refund from the list.



Step 4: Once selected, click on Full Refund to begin the refund process.



Step 5: Next, select a reason for the refund by tapping on Next, select a reason for the refund by tapping on "Select a Reason."



5a. Optionally, you can add an extra refund note if necessary.



Step 6: Finally, tap on Refund to complete the refund process and close the transaction.



Note: Upon successful completion of these steps, you'll observe that the order's status in the order list will be updated to "REFUNDED."**

Conclusion

Processing a full refund using the eatOS dashboard is a straightforward process that involves a few simple steps. By following this guide, you can confidently navigate the refund process and provide a seamless experience for both your business and your customers. If you encounter any issues or have further questions, feel free to reach out to our support team for assistance.

Back to Top

Updated on: 03/23/2024