Setting up N910

Introduction

Explore the seamless setup process of the Newland N910 handheld device in this guide, highlighting essential functions like powering on the device effortlessly. Notably, the N910 comes equipped with a built-in printer, enhancing convenience for users across diverse applications. Streamline your experience with a concise walkthrough, ensuring a quick and efficient deployment of the N910's features.

Table of Contents

• Getting Started
• Unboxing
• Powering On
• Connecting to Wi-Fi
• How to download the Order and Pay app
• How to replace a paper roll
• Accepted Paper Roll
• Troubleshooting

Getting Started

• Ensure the device is fully charged

• Ensure the device has a Wi-Fi network to which you can connect.

Unboxing

• N910 Terminal
• Power cord

Powering ON

Step 1: Hold the power button on the side of the device until the device powers on.

Step 2: Once the device is turned ON, you will be prompted to select your language.

Step 3: Next, connect to your Wi-Fi connection.

Step 4: After connecting, it may begin to update its software as required. This can take a few minutes. Allow the device to download, install, and reboot before getting started.

Connecting to Wi-Fi

Step 1: Pull down the navbar from the top of the screen.

Step 2: Select the Wi-Fi button.

Step 3: Select your Wi-Fi name and connect.

How to download the Order and Pay app

Step 1: Select the Apps tile on the page

Step 2: Select the Order & Pay app that is available

Step 3: Download and Install the app

Step 4: Once it has successfully downloaded, open the app

Step 5: Log in using the same credentials as the POS

Step 6: Select device as QSR

Step 7: Locate settings, click on Card Reader and Select the Card Reader.

Step 8: Go back to settings and check the printer settings.

8a. First select detect

8b. Select - Default KOT & -Custom KOT sections

Step 9: Next, Head over to Advanced printer settings, Check for Large KOT item text>& Modifier size drop down>All 3 should be checked off for Tall>Wide>& Bold.

Step 10: Select Save at the bottom of the page. The device should be all set.

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How to replace the paper roll

Step 1: Open the paper roll compartment.

Step 2: Replace the paper roll in its correct orientation, leaving a few inches of paper out.

Step 3: Close the printer.

Step 4: When the printer lid is properly closed, you should hear a click sound.

Step 5: Gently pull the paper roll to make sure it's installed firmly. Remove the excess paper by tearing along the serrated edge.

Accepted Paper Roll

• Paper roll diameter 40mm, width 58mm.

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Troubleshooting

Rebooting the device

Step 1: Press and hold the power button

Step 2: A window pop-up should appear; select power off or reboot

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Updated on: 07/20/2025