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Ingenico Lane 3000 Series Setup


The following article will guide you step by step on how to set up your card reader once received.



Table of Contents




Getting Started


Integration


Before you unbox and connect your card reader, make sure to do the integration process first. Follow the steps below to get started. This will only cover the steps to integrate Card Connect.


  1. Log in to the eatOS dashboard.


  1. On the left-hand side, tap on Integrations


Navigate to Featured Apps, and click on Card Connect


Next, you will click on Install App


Enter the required information.


a. Username*


b. Password*


c. Merchant ID*


Lastly, click on Save



Unboxing


  • Ingenico Lane/3000 Terminal


  • Ingenico Multipoint interface cable


  • Ingenico power supply




Powering the device ON


  1. Plug the power supply connector into the jack on the multipoint interface cable.


  1. Connect the Multipoint interface cable to the Multipoint port on the underside of the terminal.


  1. Connect the other end of the multipoint interface cable to an Ethernet port, router, modem, or wall jack.


  1. Lastly, plug the power supply into an available power outlet. This will automatically power on the device.



Connection Status


  1. Once power is supplied to the terminal, the initialization process begins.


  1. When the terminal has successfully established its IP Address, it will attempt to call the terminal service.


  • If the connection is successful, the terminal device will display Connected


  • If the connection is unsuccessful, the device displays Disconnected. Contact eatOS support for assistance.


To learn how to detect your card reader from the Point of Sale, simply click on the following link.


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Entering Text Using the Multi-Tap Method


Certain settings and configurations will require you to enter characters using the keypad. Each number key also represents a set of letters that can be entered with that key if pressed more than once. The first key press will enter the number, while pressing the key multiple times will enter one of the letters associated with that number key.


For Example:


  • Press 2 once to enter the number 2.


  • Press 2 twice to enter a lowercase a.


  • Press 2 three times to enter a lowercase b.


  • Press 2 four times to enter a lowercase c.


  • Press 2 five times to enter a capital A.


  • Press 2 six times to enter a capital B.


  • Press 2 seven times to enter a capital C.



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Accessing the Admin Menu


When accessing the admin menu, it will provide you access to the settings,configuration, change menu password, and restart terminal.


Step 1: Press F and enter the default password of CCMerchant using the Entering Text Using the Multi-Tap Method


Step 2: Press O to confirm the password and access the Admin Menu.


Press the down arrow to scroll down.


Press the up arrow to scroll up.


Press O (green button) to select.


Press < (yellow button) to clear.


Press X (red button) to cancel or return to the main menu.


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Setting up date and time


  1. Access the menu.


  1. Scroll down to Date and Time.


  1. Press O (green button) to access the Date and Time settings.


  1. Enter the current date using the number pad.


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Adding card reader to eatOS dashboard


  1. Log in to the eatOS dashboard



  1. Tap on Hardware



  1. Click on New Hardware



  1. Select Card Reader



  1. Enter the device name and select card connect under the subtype



  1. Enter the required information, and lastly tap on Add



After you have added your card reader to your dashboard, click here to learn how to select your card reader from the point of sale.


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Testing your card reader


  • Once you have made your selection, follow these steps:


  1. From the point of sale, create a new ticket by adding the products.


  1. Tap on the "Charge" button.


  1. Next, tap on the card. This will bring up a tip option, depending on your setup.


  1. The card reader should beep and display the total amount.


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Troubleshooting


The following topics will provide information for troubleshooting your terminal.


Restart Your Terminal


  • To perform a hard reboot, press and hold the # Key and ( Yellow Key ) simultaneously until the device powers off.


Device Disconnected


  1. Verify that you are using the correct provided multi-point mono connector (Ethernet) cable and power supply. Make sure the power supply plugs into the splitter on the Ingenico multi-point mono connector cable.


  1. Check that the Ethernet jack on the multi-point mono connector cable is plugged securely into your router, modem, or networking switch.


  1. Verify that your networking switch is connected.


  1. Reboot the terminal.


Device Restarting Unexpectedly


  1. Access the Cardpointe integrated terminal menu


  1. Scroll down to Date and Time


  1. Press O (green button) to access Date and Time settings


  1. Enter the current date using the number pad.


  1. Scroll down to Time


  1. Enter the current time in a 24-hour format using the number pad.


  1. Press O (green button) to save your settings.


PPS - 21 Invalid Merchant Error


If you are experiencing this error on the terminal, contact eatOS support for assistance.



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Updated on: 06/16/2025

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