Ingenico Lane 3000 Series Setup
The following article will guide you step by step on how to set up your card reader once received.
Getting Started
Unboxing
Powering the device ON
Connection Status
Entering Text Using the Multi-Tap Method
Accessing the Admin Menu
Changing date and time
Adding a card reader to the eatOS dashboard
Testing your card reader
Troubleshooting
Integration
Before you unbox and connect your card reader, make sure to do the integration process first. Follow the steps below to get started. This will only cover the steps to integrate Card Connect.
Log in to the eatOS dashboard.
On the left-hand side, tap on Integrations
Navigate to Featured Apps, and click on Card Connect
Next, you will click on Install App
Enter the required information.
a. Username*
b. Password*
c. Merchant ID*
Lastly, click on Save
Ingenico Lane/3000 Terminal
Ingenico Multipoint interface cable
Ingenico power supply
Plug the power supply connector into the jack on the multipoint interface cable.
Connect the Multipoint interface cable to the Multipoint port on the underside of the terminal.
Connect the other end of the multipoint interface cable to an Ethernet port, router, modem, or wall jack.
Lastly, plug the power supply into an available power outlet. This will automatically power on the device.
Once power is supplied to the terminal, the initialization process begins.
When the terminal has successfully established its IP Address, it will attempt to call the terminal service.
If the connection is successful, the terminal device will display Connected
If the connection is unsuccessful, the device displays Disconnected. Contact eatOS support for assistance.
To learn how to detect your card reader from the Point of Sale, simply click on the following link.
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Certain settings and configurations will require you to enter characters using the keypad. Each number key also represents a set of letters that can be entered with that key if pressed more than once. The first key press will enter the number, while pressing the key multiple times will enter one of the letters associated with that number key.
For Example:
Press 2 once to enter the number 2.
Press 2 twice to enter a lowercase a.
Press 2 three times to enter a lowercase b.
Press 2 four times to enter a lowercase c.
Press 2 five times to enter a capital A.
Press 2 six times to enter a capital B.
Press 2 seven times to enter a capital C.
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When accessing the admin menu, it will provide you access to the settings,**configuration**, change menu password, and restart terminal.
Step 1: Press F and enter the default password of CCMerchant using the Entering Text Using the Multi-Tap Method
Step 2: Press O to confirm the password and access the Admin Menu.
Press the down arrow to scroll down.
Press the up arrow to scroll up.
Press O (green button) to select.
Press < (yellow button) to clear.
Press X (red button) to cancel or return to the main menu.
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Access the menu.
Scroll down to Date and Time.
Press O (green button) to access the Date and Time settings.
Enter the current date using the number pad.
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Log in to the eatOS dashboard
Tap on Hardware
Click on New Hardware
Select Card Reader
Enter the device name and select card connect under the subtype
Enter the required information, and lastly tap on Add
After you have added your card reader to your dashboard, click here to learn how to select your card reader from the point of sale.
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Once you have made your selection, follow these steps:
From the point of sale, create a new ticket by adding the products.
Tap on the "Charge" button.
Next, tap on the card. This will bring up a tip option, depending on your setup.
The card reader should beep and display the total amount.
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The following topics will provide information for troubleshooting your terminal.
Restart Your Terminal
To perform a hard reboot, press and hold the # Key and ( Yellow Key ) simultaneously until the device powers off.
Device Disconnected
Verify that you are using the correct provided multi-point mono connector (Ethernet) cable and power supply. Make sure the power supply plugs into the splitter on the Ingenico multi-point mono connector cable.
Check that the Ethernet jack on the multi-point mono connector cable is plugged securely into your router, modem, or networking switch.
Verify that your networking switch is connected.
Reboot the terminal.
Device Restarting Unexpectedly
Access the Cardpointe integrated terminal menu
Scroll down to Date and Time
Press O (green button) to access Date and Time settings
Enter the current date using the number pad.
Scroll down to Time
Enter the current time in a 24-hour format using the number pad.
Press O (green button) to save your settings.
PPS - 21 Invalid Merchant Error
If you are experiencing this error on the terminal, contact eatOS support for assistance.
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Table of Contents
Getting Started
Unboxing
Powering the device ON
Connection Status
Entering Text Using the Multi-Tap Method
Accessing the Admin Menu
Changing date and time
Adding a card reader to the eatOS dashboard
Testing your card reader
Troubleshooting
Getting Started
Integration
Before you unbox and connect your card reader, make sure to do the integration process first. Follow the steps below to get started. This will only cover the steps to integrate Card Connect.
Log in to the eatOS dashboard.
On the left-hand side, tap on Integrations
Navigate to Featured Apps, and click on Card Connect
Next, you will click on Install App
Enter the required information.
a. Username*
b. Password*
c. Merchant ID*
Lastly, click on Save
Unboxing
Ingenico Lane/3000 Terminal
Ingenico Multipoint interface cable
Ingenico power supply
Powering the device ON
Plug the power supply connector into the jack on the multipoint interface cable.
Connect the Multipoint interface cable to the Multipoint port on the underside of the terminal.
Connect the other end of the multipoint interface cable to an Ethernet port, router, modem, or wall jack.
Lastly, plug the power supply into an available power outlet. This will automatically power on the device.
Connection Status
Once power is supplied to the terminal, the initialization process begins.
When the terminal has successfully established its IP Address, it will attempt to call the terminal service.
If the connection is successful, the terminal device will display Connected
If the connection is unsuccessful, the device displays Disconnected. Contact eatOS support for assistance.
To learn how to detect your card reader from the Point of Sale, simply click on the following link.
Back to Top
Entering Text Using the Multi-Tap Method
Certain settings and configurations will require you to enter characters using the keypad. Each number key also represents a set of letters that can be entered with that key if pressed more than once. The first key press will enter the number, while pressing the key multiple times will enter one of the letters associated with that number key.
For Example:
Press 2 once to enter the number 2.
Press 2 twice to enter a lowercase a.
Press 2 three times to enter a lowercase b.
Press 2 four times to enter a lowercase c.
Press 2 five times to enter a capital A.
Press 2 six times to enter a capital B.
Press 2 seven times to enter a capital C.
Back to Top
Accessing the Admin Menu
When accessing the admin menu, it will provide you access to the settings,**configuration**, change menu password, and restart terminal.
Step 1: Press F and enter the default password of CCMerchant using the Entering Text Using the Multi-Tap Method
Step 2: Press O to confirm the password and access the Admin Menu.
Press the down arrow to scroll down.
Press the up arrow to scroll up.
Press O (green button) to select.
Press < (yellow button) to clear.
Press X (red button) to cancel or return to the main menu.
Back to Top
Setting up date and time
Access the menu.
Scroll down to Date and Time.
Press O (green button) to access the Date and Time settings.
Enter the current date using the number pad.
Back to Top
Adding card reader to eatOS dashboard
Log in to the eatOS dashboard
Tap on Hardware
Click on New Hardware
Select Card Reader
Enter the device name and select card connect under the subtype
Enter the required information, and lastly tap on Add
After you have added your card reader to your dashboard, click here to learn how to select your card reader from the point of sale.
Back to Top
Testing your card reader
Once you have made your selection, follow these steps:
From the point of sale, create a new ticket by adding the products.
Tap on the "Charge" button.
Next, tap on the card. This will bring up a tip option, depending on your setup.
The card reader should beep and display the total amount.
Back to Top
Troubleshooting
The following topics will provide information for troubleshooting your terminal.
Restart Your Terminal
To perform a hard reboot, press and hold the # Key and ( Yellow Key ) simultaneously until the device powers off.
Device Disconnected
Verify that you are using the correct provided multi-point mono connector (Ethernet) cable and power supply. Make sure the power supply plugs into the splitter on the Ingenico multi-point mono connector cable.
Check that the Ethernet jack on the multi-point mono connector cable is plugged securely into your router, modem, or networking switch.
Verify that your networking switch is connected.
Reboot the terminal.
Device Restarting Unexpectedly
Access the Cardpointe integrated terminal menu
Scroll down to Date and Time
Press O (green button) to access Date and Time settings
Enter the current date using the number pad.
Scroll down to Time
Enter the current time in a 24-hour format using the number pad.
Press O (green button) to save your settings.
PPS - 21 Invalid Merchant Error
If you are experiencing this error on the terminal, contact eatOS support for assistance.
Back to Top
Updated on: 06/16/2025
Thank you!