Getting started Epson TM-U220B

Introduction

The Epson TM-U220B is a high-performance impact printer specifically designed for reliable receipt and kitchen printing in various business environments. With its robust construction, fast printing speed, and versatile connectivity options, this printer is a popular choice for businesses in retail, hospitality, and other sectors. Its exceptional durability, excellent print quality, and easy integration make it an ideal solution for businesses seeking efficient and dependable printing solutions for receipts, orders, and tickets.

Table of contents

Getting started
Hardware setup
Detecting
Testing
Troubleshooting

Getting started

Unboxing and Contents

Carefully unpack the printer and remove all packaging materials. Make sure you have all the necessary components, including the printer, power supply, interface cable, and any included documentation.

Hardware setup

Power Connection:

Connect the printer to a power source using the provided power supply. Ensure that the power outlet matches the printer's voltage requirements.



Installing the Ribbon:

Step 1: Unpack the ribbon cassette and turn the knob in the direction shown to take up any slack.



Step 2: Open the ribbon cassette cover of the printer, using the tabs on each side of the cover.



Step 3: Remove the old ribbon, if there is one.

Step 4: Insert the new ribbon cassette as shown and push the ribbon cassette down until it clicks.



Step 5: Close the ribbon cassette cover of the printer

Paper Roll Installation:

Step 1: Turn on the printer and open the roll paper cover by using the tab, as shown below.



Step 2: Insert the paper roll, ensuring it is placed correctly and aligns with the paper feed path.



Step 3: Close the printer cover.

Detecting Printer

Please see
Point of Sale - Advanced - Paired Printer for steps to add a printer to eatOS app.

Testing

Step 1: Be sure you have the eatOS app open and are logged in. The specific user does not matter.

Step 2: From your new order screen tap the drop-down arrow (a) or slide the setting bar down (b):



Step 3: Select Advanced



Step 4: On the left-hand side of your screen, select Paired Printers



Step 5: Tap on Detect Device. Follow by selecting your default KOT printer, receipt printer, and custom item.

Step 6: Tap on Test Printer

Note: The test print function specifically applies to receipts. Once you’ve selected the default Bill/Receipt printer model, you can initiate a test print to preview the bill and receipt templates. This confirms the successful connection of your printer. For testing kitchen tickets, simply create a test order and send it to your kitchen.

Troubleshooting

Here are some steps you can take if you're printer seems to be functioning incorrectly or not at all:

Make sure the paper is installed correctly

Make sure the printer is on

Check your connections whether they be USB or RJ45 (Ethernet)

For additional info or troubleshooting, turn the printer off. After the printer is powered down, hold down the feed button and keep holding it while turning the printer back on. The printer should start printing diagnostics and information that includes MAC address, IP info, etc.

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Updated on: 05/22/2024