How to Add or Edit a Tip

Introduction

Fine-tuning the tipping process is an essential aspect of providing excellent customer service in the restaurant industry. In this guide, we'll delve into the steps to edit tips seamlessly using the eatOS platform. Whether you're customizing tip options for different service scenarios or adapting to industry standards, having control over your tipping settings ensures a fair and transparent experience for both staff and patrons. Join us as we navigate through the user-friendly features of eatOS, empowering you to effortlessly edit tips and enhance the overall gratuity process at your establishment

Table of Contents

Adding or Editing a Tip on Dashboard
Adding or Editing a Tip on POS

Adding or Editing a Tip on Dashboard

Step 1: On your eatOS Dashboard navigate to your left side navigation bar and tap on Sales.



Step 2: On the "Sales" section navigate and tap on Transactions



Step 3: On the Transaction Section you will be able to see the list of Sales Transaction select the transaction that needs the tip amount added or updated.



Step 4: After selecting the sales transaction tap on Edit Order



Step 5: An OTP or Authentication code will be sent to your Store Manager's email, enter the Authentication code and tap on verify to proceed.



Step 6: Next tap on the transaction you want to edit.



Step 7: Input the tip amount.
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Step 8: Tap Update to save the changes made.



Note: The feature is only available on the dashboard until the specified batch closing time is determined by establishment management.

Adding or Editing a Tip on POS

Step 1: To update tips on the POS, on your main screen navigate to the left side navigation bar and tap on Tickets



Step 2: On the Tickets Section select the Order Ticket that needs the tip to be updated

Note: Please ensure that the ticket is not closed to allow editing of tips on the POS. You can add or adjust a tip on a paid or closed check any time during the same business day using the eatOS dashboard. Refer to the "Adding or Editing a Tip on Dashboard" section for more details.



Step 3: Slide the Total Cash Payment to the left.



Step 4: Tap on Add tip (If there's no tip added yet) or Edit Tip (If there is an existing tip amount)



Step 5: Input the new Tip Amount and tap the "X" icon to save the changes



Note: The feature is only available before closing a check. If a check is closed, the manager can be requested to edit the tip via the dashboard.


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Updated on: 09/14/2024