Kiosk Guide

Introduction

Discover a dining experience where technology meets taste. Restaurants feature self-service kiosks for customer convenience. Whether they’re in a hurry or prefer a hands-on approach, these kiosks make ordering a breeze. Come enjoy great food with a touch of modern convenience!

Getting Started
Setup and Configuration
Testing
Troubleshooting

Getting Started

To embark on your journey with eatOS, begin by setting up your eatOS account, a seamless process accessible either through our dedicated eatOS portal or our versatile range of apps, including POP, POS, Kiosk, and Webpage. This introductory step lays the foundation for your future interactions with our platform, granting you access to a host of powerful tools and features.

Step 1: Create eatOS Dashboard Account

Link: eatOS Dashboard

Note: This article does not cover the full configuration of your eatOS restaurant settings. Please see all related articles to help you get started.

1a. Create Your Dashboard Account

1b. Enter the required information and click Next

1c. This is your official account details to be used in all account setup of your POS, it is important to provide detailed and correct information to successfully create your dashboard account

First Name, Last Name – restaurant owner information/main Point of Contact
Email – make sure to input your official and working email, your email will be used as the official channel of communication for all notification and verification purposes
Password – Your password is important for you to be able to log in to all devices
Confirm Password - Re-enter the provided password to confirm
Phone Number – insert the active mobile/phone number where it receives verifications and notification
Country – your restaurant location

Note that the email and password provided here will be used as your login credentials to all the eatOS devices.

Restaurant Name – establishment name – must be the registered business name
Restaurant Type – defines your restaurant concept – Fine Dining/Café/Fast Food/Casual Dining, etc.
Restaurant Address - enter the restaurant's complete address including the city and zip code
Please review the Seller Agreement and e-Sign Consent

Enter the Security Code , and select the "Finish Sign Up" button once you have done so.

Select where to receive the confirmation code and tap the "Send Code" button

Enter the OTP number and tap "Confirm OTP" and you will be redirected to the login page

Register Account Using License – Activation

Step 1: Go to your Self Service Kiosk application for Android and sign in to your registered account, then enter your registered eatOS email and password

1a. Once you have successfully created your dashboard account, sign into your Point of Sale using the same email address and password to register your LICENSE KEY to be able to have access to the eatOS dashboard.

Reminder: Your License Key will be supplied by your designated account manager; please get in touch with them to obtain it.

1b. After logging into the application you will be prompted with a quick setup guide
i. Select a revenue center.
ii. Tap on continue or skip to proceed.

iii. Then enter the preferred device name
iv. Tap on continue you will be then redirected to the kiosk home screen

You may refer to this article as well - Customer Onboarding & Account Setup Guide

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Setup and Configuration

Step 1: Menu Settings

After initially setting the device name you will be redirected to the “Menu Settings”

1a. Select the preferred category menu items you want to be displayed in the kiosk.

1b. Select the preferred add-ons you want to be displayed on kiosk.

Step 2: General Settings

2a. Customize

Pay at counter - Sends to cashier instead of charging at kiosk
Close Order Automatically - Disables adjustments after the customer is done paying
Prompt for mobile number - Ask the customer for phone number
Disclaim message - Displays "Do not use my info for any marketing" message
Enable QR payment - Enables customers to pay through a QR code
Default Checked - Automatically selects the option for the disclaimer message
Simple Welcome Mode - Removes all banners, logos, and messages during kiosk idle
Instabug - Enable to display the Instabug chat bubble to report any bugs or errors faster.

2b. Select Card Reader

Select the card reader attached to the kiosk from the list.

2c. My Account

View the account logged in
Switch Employee - When tapped, it will ask for the employee pin. Tap enter to proceed.
Sign out will log out of the account and be redirected to the login page.

Step 3: Gratuity Settings

Set up gratuity on the kiosk, where you can enable or disable gratuity, and customize it beyond the default.

3a. Gratuity Enable - Enable or disable gratuity option in kiosk.

3b. Allow Custom Gratuity Amount - Allow customers to customize the gratuity amount aside from the default amounts.

3c. Set Suggested Gratuity Amount - Select and update the by tapping or removing the suggested gratuity amount, and input the preferred amount.

Step 4: Printer Settings

4a. Receipt Bill Printers

This will automatically show the printers connected to the kiosk.

4b. Bill Settings

Auto Print - If enabled, the check receipt is printed automatically after orders are complete
Display on Single Item - If enabled, check receipt will always display quantity on a single item
Free Items on Bill - The free items will be included on the customer's check receipt if enabled. Free items do not have a listed price and will not be added to the total check amount.
Free Modifiers on Bill - An option to whether a free modifier should be included on the customer's check. You can toggle it off to disable it for a less-cluttered check receipt.

4c. Receipt Settings

Auto Print - If enabled, the customer’s receipt is printed automatically after orders are complete
Print Customer Copy - A customers copy of the receipt will always be printed if enabled
Print This With - Select the order type to be printed
Suggested Gratuity on Receipt - The suggested gratuity amount is printed on the customer’s receipt if enabled
Signature and Tip Line - A tip line is printed on the customer's receipt so customers can add a tip amount or select from the pre-defined tip amount to add to the total check

4d. Select Your Default Kitchen Order Ticket Printer Models

Kitchen Order Ticket Print With - Select the order type to be printed on the kitchen printer.
Kitchen Order Ticket Modifier Size - Select the modifier size to be printed on the kitchen.
Print Each Item Individually - Disable not printing each item individually.
Large Kitchen Order Ticket Item Text - The item is printed in large font when sent to the kitchen printer.
Large Kitchen Order Ticket Order Number - The order number is printed in large font when sent to the Kitchen.
Printer Reverse Kitchen Order Ticket Font Style -

Step 5: Advance Settings

5a. Connect to Server

View the kiosk connection status from the server
Connect or disconnect the kiosk device from the server
Manually Connect to Server - Refresh the connection of the device to the server.

5b. Setup Device Name

Set up the preferred device name if applicable.

Reminder: Once you finish with the changes tap on the “Done” button to save the changes. For Tizen Kiosk applications the process is the same the only difference is that Tizen Kiosk does not have a printer setting and advanced settings.

Step 2: From your dashboard on the left side navigation bar tap on Hardware.

Step 3: You can use the dropdown filter box to filter the devices to Kiosk Device.

Step 4: Then from the filtered list select the kiosk device preferred, hover over the "Date Created column" and select the Edit icon.

Step 5: General - On this settings it lets the user update the device information, customize, and enable and disable the user preferred settings.

5a. Device Information

Device Name - update the device's name
Serial Number - update the device's serial number if applicable
Debug Mode - is a tool used during software development to identify and fix issues
UDID - update the device's UDID
IP Address - update the device's IP address if applicable

5b. Customize**

Pay at Counter - Have the option to pay at the counter.
Pay by QR - Have the option to pay using the QR code.
Close order automatically - Automatically close orders once payment is done.
Prompt for Mobile Number - Ask for the customer's mobile number.
Default Checked - Selects the option for the disclaimer message
Simple Welcome Mode - Display a simple welcome screen without the animations and banners.
Disclaim Message - Displays "Do not use my info for any marketing" message

5c. Revenue Center

Revenue Center - Update the device's revenue center

5d. Hardware Settings

Card Reader - Assign card reader, this function is available for android kiosks
KOT Printer - Assign KOT Printer
Receipt Printer - Assign receipt printer.

5e. Bill Settings

Auto Print Bill - if enabled the device will auto print bill.
Always Display Item Quantity on Single Item - Display each item quantity if enabled
Show Free Items on Bill - if enabled, display the free items on bill.
Show Free Modifiers on Bill - display free modifiers on bill, if enabled.

5f. Receipt Settings

Auto Print Receipt - If enabled, the check receipt is printed automatically after orders are complete
Always Print Customer Copy - A customers copy of the receipt will always be printed if enabled
Display Suggested Gratuity on Receipt - The suggested gratuity amount is printed on the customer’s receipt if enabled
Display Signature & Tip Line - A tip line is printed on the customer's receipt so customers can add a tip amount or select from the pre-defined tip amount to add to the total check
Print this with - Select the order type to be printed
Receipt Type - select what type of receipt the user will receive.
Print If Amount Above - Print the receipt if the amount is above the specified amount.

5g. KOT Settings

Print Each Item Individually - Enable or disable not printing each item individually.
Large KOT Order Number - Display a the Order Number Larger.
Reverse KOT Font Style
KOT Print With - Select the order type to be printed on the kitchen printer.
KOT Modifier Size - Select the modifier size to be printed on the kitchen.

5h. Advanced Settings

Auto Restart - Auto restart device on the scheduled time.
Send New Order Emails to - select an email from the dropdown list to whom the order emails will be sent.
Restart At - set restart time
Access Control Panel Password - if enabled the device will request a control panel password.
Control Panel Password - set a control panel password.

Step 6: Homescreen

6a. Logo Settings

i Logo - Upload your logo for the device.

Note: Accepted formats - .jpg, .svg, .png, .mp4., Max size - 200KB., videos max size 5MB, Resolution 1080px x 1920px

ii. Logo Position on screen - Select the position of the logo on screen.

6b. Welcome Image Settings

Display - Select if you want the device to display a slideshow ||| (maximum: 6 images) or a short video clip.

Note: Accepted formats - .jpg, .svg, .png, .mp4., Max size - 200KB., videos max size 5MB, Resolution 1080px x 1920px

Homescreen Image Timer - Select or create a custom timer for the image transition if applicable.
Theme Selector - Select the preferred them color for your kiosk homescreen.

6c. Welcome Message Settings

Welcome Message - Input your preferred welcome message.
Welcome Message Position on screen - Select the screen position of the welcome message.
Welcome Message Font - select the font size preferred.
Welcome Message Animation - select the animation style preferred.
Welcome Message Animation Timer - select the timer for the image transition.

6d. Idle Screen Settings

Timeout Timer - Select or customize a timer for customers who are idle to start the countdown timer.
Countdown Timer - set the number of seconds the device will will wait for the customer to return before restarting the app.

6e. Payment Options

Select Payment Options - select the payment option that will be available for user who are using the kiosk.

6f. QR code Settings

QR on Home Screen - if enabled, will display the QR code for payment in the Homescreen.
Logo on QR - personalize the QR code by adding the preferred logo.

Note: Accepted formats - .jpg, .svg, .png., Max size - 2MB., Resolution 500px x 500px

Step 7: Menu

7a. Logo Settings

Logo - Upload a logo for your kiosk menu page.

Note: Accepted formats - .jpg, .svg, .png., Max size - 2MB., Resolution 500px x 500px

7b. Banner Image Settings

Display - Upload a banner image or video for your menu page in the kiosk.

Note: Accepted formats - .jpg, .svg, .png., Max size - 200KB., videos max size 5MB, Resolution 1080px x 1920px

7c. Menu Settings

Language(s) - Select the preferred language for the device

Note: that the currently supported language for no are English and Spanish

Categories - Select Menu Categories to be displayed.
Menu Options - enable or disable menu availability for dine-in or take out.
Product Modifier Text 1 - Create a message to be displayed when selecting a product modifier.
Product Modifier Text 2 - Create a message to be displayed when selecting a product modifier.

Step 8: Checkout:

8a. Checkout Settings

Checkout Cart Text 1 - Input a checkout message.
Checkout Cart Text 2 - Input a checkout message.

8b. Gratuity Settings

Allow Gratuity on Kiosk - If enabled, gratuity amount can either be selected inputted on kiosk
Allow Custom Gratuity Amount - allow the user to input their preferred gratuity amount.
Preset Gratuity Options (Less $10) - customize a gratuity amount in $ for orders below $10.
Preset Gratuity Options (Over $10) - customize a gratuity amount in % for orders above $10.

Step 9: Order Preview:

9a. Order Preview Settings

Order Preview Text - Set a order preview text
Order Number Screen Text - Set a text once the order number is provided.

9b. SMS Settings
Order Confirmation SMS - if enabled send a confirmation message to the user.
SMS Text Preview - Set a confirmation message for the confirmation message.
Order Ready SMS - if enabled send a text message to inform the user that the order is ready.
SMS Text preview - Set an input message for order-ready SMS.

Note: you may refer to Kiosk for the similarities and differences of Android Kiosks and Tizen Kiosk - Android vs Tizen App .

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Testing

One way of testing the Self-Service Kiosk is by processing an order through the device.

Step 1: Process an order

Step 2: Check if the counter and kitchen devices reflect the order.

Step 3: If everything works accordingly both the kitchen and front counter devices will reflect the test order.

Troubleshooting

No Menu Displayed
Step 1: On your eatOS dashboard tap on "Menu Management"

Step 2: Then select "Menu" .

Step 3: Afterwards find your currently active "Menu Name"
Step 4: And hover over the "Date Created" column and select the edit icon.

Step 5: Then check if the "Kiosk Menu" is marked with a check icon

Step 6: Proceed to the Availability and find "Availability Kiosk", make sure the menu date and time are set.

Note: You may check this article for your reference. eatOS Dashboard: Menu Management

Paper Jam

Note: see printer troubleshooting guides for your reference: Printer Troubleshooting and Installation

Step 1: Turn off and unplug the printer
Step 2: Remove all printer paper from the tray and try reloading
Step 3:Inspect and reload
Step 4: Plug in and restart the printer

For more troubleshooting guides please refer to this page: Troubleshooting Guide

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Updated on: 05/06/2024

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