Articles on: Kiosk

Setting Up Your Self-Service Kiosk Guide

Introduction

In this article, you will find a comprehensive guide to setting up your self-service kiosk, covering all the essential aspects.

Sign in to the Kiosk Device
Kiosk Settings

For stand-alone Kiosk, you will need to input your 24-digit **activation code on the activation code page. However, for POS-integrated Kiosks, an activation code is no longer needed and will be directed to Kiosk settings after a successful login

Kiosk Settings

IMPORTANT:

Kiosk Device Name – name your kiosk device

The Kiosk device Name will be associated with the Kiosk device for navigating print kitchen tickets for any kiosk ticket. The indicated name should be recognized by the kitchen and staff.
The assigned user, when logged in, will simply make the Kiosk act as an employee. It becomes an independent employee taking payments. Hence, it is recommended to create a separate account for monitoring and reports.

Once successfully logged in to the device, you will be prompted to set the device settings.

Unlike other eatOS devices, Kiosk settings are hidden from the main screen to restrict customers from accessing the device settings and/or unauthorized changes. After the configuration of settings, you will be directed to the Welcome Home Screen.

The Settings button is hidden on the upper left side of your screen, and you can also put a PIN code on the settings.

All Kiosk settings can be configured or customized at the eatOS dashboard.

Hardware > Kiosk

See the dashboard document to review (dashboard link)

KIOSK MENU SETTINGS

Expand the categories drop-down from the list by toggling the arrow icon

a. Select or highlight categories to be available

i. Selected– (highlighted) category will be available for KIOSK ordering

ii. Not-selected – will not be shown on the KIOSK menu.

Select the Add-Ons to be available by expanding the add-ons drop-down

Selected add-ons will be available for kiosk ordering

KIOSK GENERAL SETTINGS

The kiosk's general settings enable you to customize the device features and manage your user account.

What you can do:

Customize Settings – ENABLE / DISABLE settings

FIELD	ENABLE	DISABLE
Pay at counter	It provides additional payment options for customers and enables you to accept cash payments. “Pay at the counter” prompt message will show if the customer selects cash payment	Customers can only be allowed to pay by a card or QR payment if QR payment is enabled
Close order automatically	All orders made through the kiosk device will automatically close if enabled
Prompt for mobile number	It will automatically trigger an SMS message to your customer when the order is fulfilled	If disabled, customers will not receive notification of their order status
Disclaimer message	If enabled, a disclaimer message will be visible to the customer	No disclaimer message
Enable QR payment	It provides additional payment options for customers and enables you to accept QR payment	It will not show a QR payment option
Simple welcome mode

Select the card reader attached to the kiosk

The card reader device allows your customers to pay by card/credit card when using the kiosk device.

My account

This section allows you to manage the kiosk device user account, switch users, and log out of the device.

LRS Connection – Use this section to connect to the LRS gateway

Tap SAVE to save the general settings.

KIOSK GRATUITY SETTINGS

FIELD	ENABLE	DISABLE
Gratuity enable*	The add a tip prompt to the customer before completing payment, if gratuity is enabled	The option to add a tip is disabled and will not show in the kiosk check payment
Allow custom gratuity amount	This feature allows your customer to add a tip in a custom or desired amount	The customer will only have to select the tip to be added from the predefined gratuity amount
Set suggested gratuity amount	It allows you to set a gratuity amount in percentage or dollar amount. You may set up 4 gratuity suggestions

Tap SAVE to save changes.

KIOSK PRINTER SETTINGS

FIELD	DESCRIPTION
Receipt bill printer	A receipt bill printer is used to print order bills and transaction receipts customizable for the customer and merchant copies
KOT printer	Kitchen Order Ticket or KOT is a digital means of sending orders to the kitchen staff. The ticket includes details such as the table number, items ordered, and their quantity with the applied modifiers and add-ons

Bill Settings
Auto-print	If enabled, the check receipt is printed automatically after orders are complete
Display on a single item	If enabled, check receipt will always display quantity on a single item
Free item on bill	The free items will be included on the customer's check receipt if enabled. Free items do not have a listed price and will not be added to the total check amount. You can toggle it off for a less-cluttered check receipt
Free modifiers on bill	An option to whether a free modifier should be included on the customer's check. You can toggle it off to disable it for a less-cluttered check receipt

Receipt Settings
Auto-print	If enabled, the customer’s receipt is printed automatically after orders are complete
Print customer copy	A customer copy of the receipt will always be printed if enabled
Print this with	Select the order type to be printed
Suggested gratuity on receipt	The suggested gratuity amount is printed on the customer’s receipt if enabled
Signature and tip line	A tip line is printed on the customer's receipt so customers can add a tip amount or select from the pre-defined tip amount to add to the total check

Select your default KOT printer models
KOT Print with	Select the order type to be printed on the kitchen printer
KOT Modifier size	Select the modifier size to be printed on the kitchen
Print each item individually	Disable not printing each item individually
Large KOT item text	The item is printed in large font when sent to the kitchen printer
Large KOT order number	The order number is printed in large font when sent to the kitchen printer
Reverse KOT font style

Tap SAVE to save changes.

KIOSK ADVANCED SETTINGS

What you can do:

Connect to Server

a. DISCONNECT – select disconnect to disconnect to the server

b. MANUAL FETCH

Setup Device Name

Tap CONFIRM to save advanced settings.

Once you have successfully configured the KIOSK settings, tap DONE, and you will be directed to the WELCOME screen. The KIOSK device is now ready to accept dine-in and take-out orders

KIOSK ORDER SECTIONS

To begin, dismiss the welcome screen and select the order type:

DINE-IN – customer to select dine-in for dine-in orders
TAKE OUT - customer to select takeout for takeout orders

Select the language option.

Once you have selected the order type, it will automatically redirect to the order menu page.

Restaurant customers can now navigate your restaurant menus by selecting categories from the menu tab (categories shown are the categories selected from menu settings)

Order section features

FIELD	DESCRIPTION
Order type	Reflects customer order type, either dine-in or take-out
Tax	The tax tab will display the total tax applied to the order
Total	The total tab displays the customer’s order total amount to be paid
Cart icon	The Cart icon tab will show the number of items ordered
Quick product lookup	Advance product search
Cancel	Use to cancel an entire order (confirmation needed to cancel order)

Review Order = customer can review their order before checkout with an option to remove or modify the order (item)

a. Review items include:

i. QTY (quantity)

ii. Description = categories, modifiers, and add-ons

iii. Price

iv. Action

X = to remove item (confirm by selecting YES/NO)
Edit Icon = modify order/item

KIOSK MENU Navigation

Category Choices (Tab) = Scroll down for more category choices
Products = All products applied to the category

HOW CUSTOMERS CAN ORDER AND PAY AT THE KIOSK

Select Category

Ex. Customer selects ENTREES.

Select Product: then select modifiers and add-ons

Ex. The customer selected ALMOND CRUSTED SALMON, selected no green beans, and added FRIES. Tap ADD TO ORDER

Review Order – The customer can select X to remove an item or edit the icon to edit the item

Check Out – customer to select check out

After selecting CHECKOUT, the customer can enter their mobile number to enable them to receive order status notifications or select SKIP to continue without entering their mobile number