Articles on: Kiosk

Setting Up Your Self-Service Kiosk Guide


Introduction


In this article, you will find a comprehensive guide to setting up your self-service kiosk, covering all the essential aspects.


Table of Contents




Sign in to The Kiosk Device


  • Login – your eatOS Kiosk device can be accessed with the same login credentials as your point of sale



  • For stand-alone Kiosk, you will need to input your 24-digit **activation code on the activation code page. However, for POS-integrated Kiosks, an activation code is no longer needed and will be directed to Kiosk settings after a successful login




Kiosk Settings


IMPORTANT:


  • Kiosk Device Name – name your kiosk device


  • The Kiosk device Name will be associated with the Kiosk device for navigating print kitchen tickets for any kiosk ticket. The indicated name should be recognized by the kitchen and staff.
  • The assigned user, when logged in, will simply make the Kiosk act as an employee. It becomes an independent employee taking payments. Hence, it is recommended to create a separate account for monitoring and reports.


Once successfully logged in to the device, you will be prompted to set the device settings.


Unlike other eatOS devices, Kiosk settings are hidden from the main screen to restrict customers from accessing the device settings and/or unauthorized changes. After the configuration of settings, you will be directed to the Welcome Home Screen.


The Settings button is hidden on the upper left side of your screen, and you can also put a PIN code on the settings.


All Kiosk settings can be configured or customized at the eatOS dashboard.


  • Hardware > Kiosk


See the dashboard document to review (dashboard link)




KIOSK MENU SETTINGS


  1. Expand the categories drop-down from the list by toggling the arrow icon


a. Select or highlight categories to be available


i. Selected– (highlighted) category will be available for KIOSK ordering


ii. Not-selected – will not be shown on the KIOSK menu.




  1. Select the Add-Ons to be available by expanding the add-ons drop-down


  • Selected add-ons will be available for kiosk ordering





KIOSK GENERAL SETTINGS


The kiosk's general settings enable you to customize the device features and manage your user account.


What you can do:


  1. Customize Settings – ENABLE / DISABLE settings



FIELD

ENABLE

DISABLE

Pay at counter

It provides additional payment options for customers and enables you to accept cash payments. “Pay at the counter” prompt message will show if the customer selects cash payment

Customers can only be allowed to pay by a card or QR payment if QR payment is enabled

Close order automatically

All orders made through the kiosk device will automatically close if enabled

Prompt for mobile number

It will automatically trigger an SMS message to your customer when the order is fulfilled

If disabled, customers will not receive notification of their order status

Disclaimer message

If enabled, a disclaimer message will be visible to the customer

No disclaimer message

Enable QR payment

It provides additional payment options for customers and enables you to accept QR payment

It will not show a QR payment option

Simple welcome mode


  1. Select the card reader attached to the kiosk

The card reader device allows your customers to pay by card/credit card when using the kiosk device.



  1. My account

This section allows you to manage the kiosk device user account, switch users, and log out of the device.



  1. LRS Connection – Use this section to connect to the LRS gateway



Tap SAVE to save the general settings.



KIOSK GRATUITY SETTINGS



FIELD

ENABLE

DISABLE

Gratuity enable*

The add a tip prompt to the customer before completing payment, if gratuity is enabled

The option to add a tip is disabled and will not show in the kiosk check payment

Allow custom gratuity amount

This feature allows your customer to add a tip in a custom or desired amount

The customer will only have to select the tip to be added from the predefined gratuity amount

*Set suggested gratuity amount *

It allows you to set a gratuity amount in percentage or dollar amount. You may set up 4 gratuity suggestions


Tap SAVE to save changes.



KIOSK PRINTER SETTINGS



FIELD

DESCRIPTION

Receipt bill printer

A receipt bill printer is used to print order bills and transaction receipts customizable for the customer and merchant copies

KOT printer

Kitchen Order Ticket or KOT is a digital means of sending orders to the kitchen staff. The ticket includes details such as the table number, items ordered, and their quantity with the applied modifiers and add-ons



Bill Settings

Auto-print

If enabled, the check receipt is printed automatically after orders are complete

Display on a single item

If enabled, check receipt will always display quantity on a single item

Free item on bill

The free items will be included on the customer's check receipt if enabled. Free items do not have a listed price and will not be added to the total check amount. You can toggle it off for a less-cluttered check receipt

Free modifiers on bill

An option to whether a free modifier should be included on the customer's check. You can toggle it off to disable it for a less-cluttered check receipt



Receipt Settings

Auto-print

If enabled, the customer’s receipt is printed automatically after orders are complete

Print customer copy

A customer copy of the receipt will always be printed if enabled

Print this with

Select the order type to be printed

Suggested gratuity on receipt

The suggested gratuity amount is printed on the customer’s receipt if enabled

Signature and tip line

A tip line is printed on the customer's receipt so customers can add a tip amount or select from the pre-defined tip amount to add to the total check



Select your default KOT printer models

KOT Print with

Select the order type to be printed on the kitchen printer

KOT Modifier size

Select the modifier size to be printed on the kitchen

Print each item individually

Disable not printing each item individually

Large KOT item text

The item is printed in large font when sent to the kitchen printer

Large KOT order number

The order number is printed in large font when sent to the kitchen printer

Reverse KOT font style


Tap SAVE to save changes.



KIOSK ADVANCED SETTINGS


What you can do:


  1. Connect to Server

a. DISCONNECT – select disconnect to disconnect to the server

b. MANUAL FETCH


  1. Setup Device Name


Tap CONFIRM to save advanced settings.



Once you have successfully configured the KIOSK settings, tap DONE, and you will be directed to the WELCOME screen. The KIOSK device is now ready to accept dine-in and take-out orders




KIOSK ORDER SECTIONS


To begin, dismiss the welcome screen and select the order type:


  • DINE-IN – customer to select dine-in for dine-in orders
  • TAKE OUT - customer to select takeout for takeout orders


Select the language option.


Once you have selected the order type, it will automatically redirect to the order menu page.




Restaurant customers can now navigate your restaurant menus by selecting categories from the menu tab (categories shown are the categories selected from menu settings)


Order section features


FIELD

DESCRIPTION

Order type

Reflects customer order type, either dine-in or take-out

Tax

The tax tab will display the total tax applied to the order

Total

The total tab displays the customer’s order total amount to be paid

Cart icon

The Cart icon tab will show the number of items ordered

Quick product lookup

Advance product search

Cancel

Use to cancel an entire order (confirmation needed to cancel order)



Review Order = customer can review their order before checkout with an option to remove or modify the order (item)

a. Review items include:

i. QTY (quantity)

ii. Description = categories, modifiers, and add-ons

iii. Price

iv. Action

  1. X = to remove item (confirm by selecting YES/NO)
  2. Edit Icon = modify order/item




KIOSK MENU Navigation


  1. Category Choices (Tab) = Scroll down for more category choices
  2. Products = All products applied to the category



HOW CUSTOMERS CAN ORDER AND PAY AT THE KIOSK


  1. Select Category

Ex. Customer selects ENTREES.



  1. Select Product: then select modifiers and add-ons

Ex. The customer selected ALMOND CRUSTED SALMON, selected no green beans, and added FRIES. Tap ADD TO ORDER




  1. Review Order – The customer can select X to remove an item or edit the icon to edit the item



  1. Check Out – customer to select check out



  1. After selecting CHECKOUT, the customer can enter their mobile number to enable them to receive order status notifications or select SKIP to continue without entering their mobile number



  1. Select Payment Type



a. PAY HERE – card payment



b. PAY AT CASHIER – Complete payment at the counter



  1. To continue with card payment, add gratuity or tip
  • Gratuity is only shown if gratuity settings are ENABLED


  1. The Customer then selects how they would like to receive a receipt



a. Send receipt by email.

i. Select email and input the email address



b. Send receipt to the mobile

i. Select SMS and input your mobile number



c. Select PRINT to print the receipt

Updated on: 06/09/2025

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