Enabling Save and Fire Orders at the Point of Purchase
Managing orders efficiently at the point of sale (POS) is crucial for ensuring smooth operations in any hospitality or retail environment. By leveraging the "Save and Fire" settings in your POS Control Center, you can optimize the ordering process, enhance customer satisfaction, and streamline kitchen workflows. Below, we explore how to enable these settings and highlight their benefits.
In a POS system, "Save" and "Fire" are two critical functionalities:
Save: Allows the server to save the current order without sending it to the kitchen or bar immediately. This is useful for taking multiple orders or making changes before final confirmation.
Fire: Sends the saved order to the kitchen or bar for preparation. This action is typically performed once the customer finalizes their order, thus triggering the cooking or preparation process.
To enable these functionalities, navigate to the POS Control Center settings. Follow these steps:
Access the Settings Page
Log into your POS system and navigate to the Settings
From the POS Settings, select Restaurant.
2. Select Location Settings from the Restaurant settings:
In the Internal POS Features section, look for "Hide Fire Button," and "Save Button In Order Placement."
3. Configure Save and Fire Options:
Hide Fire Button: Ensure this is toggled off to make the Fire button visible.
Save Button In Order Placement: Toggle this option to enable the Save button. This ensures servers can save orders without sending them to the kitchen immediately.
Additional Settings:
You can explore other related settings such as making the order type mandatory, requiring names in order type selections, and more to tailor the order process to your specific needs.
Improved Accuracy:
By allowing servers to save orders and review them before sending, the potential for errors caused by hasty inputs is reduced.
Enhanced Customer Experience:
Customers can modify their orders until they are finalized, leading to higher satisfaction. Additionally, orders can be taken at a relaxed pace, improving table-side interactions.
Optimized Kitchen Workflow:
Orders are sent to the kitchen only when finalized, allowing kitchen staff to focus on preparing confirmed orders and minimizing the risk of redundant preparations.
Flexibility in Multitasking:
Servers can manage multiple tables and orders more efficiently. They can take new orders, handle payments, and attend to other tasks without immediately dealing with the kitchen.
Consider a busy dine-in scenario where customers at different tables are placing orders intermittently. Here’s how the Save and Fire functionality can be beneficial:
Order Taking:
A server takes initial orders from Table A and saves them.
Moves to Table B to take another initial order and saves it.
Revisits Table A to add desserts or drinks before confirming the entire order.
a. Access the tickets tab and select the saved ticket.
b. Tap the "Add More Items" button to continue the order
Review and Finalize:
The server reviews the saved orders, and checks for any special requests or modifications from the customers.
Once everything is confirmed, they hit the "Fire" button to send the orders to the kitchen for preparation.
By utilizing the Save and Fire settings, the server ensures no order is rushed or incorrectly sent, maintaining a smooth and efficient workflow.
Conclusion
Enabling and using the Save and Fire settings in your POS system can significantly improve order accuracy, customer satisfaction, and kitchen efficiency. By configuring these options in the POS Control Center, you can tailor your order management process to meet the unique demands of your business. Embrace these features and take your point of sale operations to the next level!
Understanding Save and Fire Orders
In a POS system, "Save" and "Fire" are two critical functionalities:
Save: Allows the server to save the current order without sending it to the kitchen or bar immediately. This is useful for taking multiple orders or making changes before final confirmation.
Fire: Sends the saved order to the kitchen or bar for preparation. This action is typically performed once the customer finalizes their order, thus triggering the cooking or preparation process.
How to Enable 'Save' and 'Fire' Settings
To enable these functionalities, navigate to the POS Control Center settings. Follow these steps:
Access the Settings Page
Log into your POS system and navigate to the Settings
From the POS Settings, select Restaurant.
2. Select Location Settings from the Restaurant settings:
In the Internal POS Features section, look for "Hide Fire Button," and "Save Button In Order Placement."
3. Configure Save and Fire Options:
Hide Fire Button: Ensure this is toggled off to make the Fire button visible.
Save Button In Order Placement: Toggle this option to enable the Save button. This ensures servers can save orders without sending them to the kitchen immediately.
Additional Settings:
You can explore other related settings such as making the order type mandatory, requiring names in order type selections, and more to tailor the order process to your specific needs.
Benefits of Using Save and Fire Orders
Improved Accuracy:
By allowing servers to save orders and review them before sending, the potential for errors caused by hasty inputs is reduced.
Enhanced Customer Experience:
Customers can modify their orders until they are finalized, leading to higher satisfaction. Additionally, orders can be taken at a relaxed pace, improving table-side interactions.
Optimized Kitchen Workflow:
Orders are sent to the kitchen only when finalized, allowing kitchen staff to focus on preparing confirmed orders and minimizing the risk of redundant preparations.
Flexibility in Multitasking:
Servers can manage multiple tables and orders more efficiently. They can take new orders, handle payments, and attend to other tasks without immediately dealing with the kitchen.
Practical Example
Consider a busy dine-in scenario where customers at different tables are placing orders intermittently. Here’s how the Save and Fire functionality can be beneficial:
Order Taking:
A server takes initial orders from Table A and saves them.
Moves to Table B to take another initial order and saves it.
Revisits Table A to add desserts or drinks before confirming the entire order.
a. Access the tickets tab and select the saved ticket.
b. Tap the "Add More Items" button to continue the order
Review and Finalize:
The server reviews the saved orders, and checks for any special requests or modifications from the customers.
Once everything is confirmed, they hit the "Fire" button to send the orders to the kitchen for preparation.
By utilizing the Save and Fire settings, the server ensures no order is rushed or incorrectly sent, maintaining a smooth and efficient workflow.
Conclusion
Enabling and using the Save and Fire settings in your POS system can significantly improve order accuracy, customer satisfaction, and kitchen efficiency. By configuring these options in the POS Control Center, you can tailor your order management process to meet the unique demands of your business. Embrace these features and take your point of sale operations to the next level!
Updated on: 10/30/2024
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