Articles on: Troubleshooting Guide

Fixing Black Screen Issues on Elo I-Series Devices

Resolving Black Screen Problems on Elo I-Series Devices: A Comprehensive Guide

Encountering a black screen issue on your Elo I-Series device can be frustrating, but fear not—we have a comprehensive solution to get your device back up and running. This guide provides step-by-step instructions to resolve this issue and restore functionality.

Step 1: Power-Cycle the Device
Begin by pressing the home and power buttons located on the back right side of the device. This initiates the troubleshooting process.

Step 2: Access the Control Panel

Enter the control panel password, which is typically set to the default value: 1elo.
Step 3: Navigate to Device Settings
Access the device-level settings by launching the Android settings app.

Navigate through the settings as follows:
→ Select** “Apps” from the bottom navigation bar.
→ Select “Settings” from the top right app available on the screen.
→ Click on “Apps & Notifications.”
Step 4: Locate the Troublesome App
Once you've reached this page, locate the eatOS app within the list of apps.

Step 5: Force Stop the App
Select the eatOS app.

Among the options, choose “Force Stop” to halt the app's operations.
Confirm the force stop action.
Step 6: Restart the App
Finally, press the prominent blue X button situated at the bottom right corner of the screen.

Allow the application to relaunch and restore its functionality.
Following these steps should effectively address the black screen issue on your Elo I-Series device. Regain control over your device's operations and ensure a smooth user experience.

For further assistance or if the issue persists, please don't hesitate to contact our support team for personalized help.

Updated on: 08/23/2023

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