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Troubleshooting Non-Printing Receipts

Troubleshooting Non-Printing Receipts: A Comprehensive Guide

Encountering issues with non-printing receipts can disrupt your workflow, but don't fret – a solution is at your fingertips. Follow these steps to diagnose and resolve the problem efficiently.

Step 1: Check Printer Status

Verify Printer Online Status: Is the red light blinking?

If Yes:

Ensure Proper Paper Roll Insertion: Confirm that the paper roll is correctly inserted and the compartment is securely shut.
Check Connectivity: Ensure USB/Ethernet/RJ-11 connections are secure.
If No:

Step 2: Verify Printer Detectability

Access Printer Advanced Settings:

If Yes:

Test Default Receipt Printer: Attempt to fire an order and print a receipt using the default printer.
If No:

Check USB Cable Connection: Ensure the USB cable connecting the tablet and printer is inserted correctly.
If confirmed, proceed to redetect the printer.

Ensure Correct USB Cable: Some cables may not trigger detection; replace with a suitable data cable.

Repeat the Detection Process: Retry the steps above for printer detection.

By following this systematic approach, you can swiftly troubleshoot non-printing receipt issues. Remember, a well-functioning receipt system is crucial for seamless customer interactions. If you encounter persistent problems or need further assistance, please reach out to our support team. We're here to help ensure your operations run smoothly and efficiently.

Updated on: 12/08/2023

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