Articles on: Troubleshooting Guide

Fixing Disconnections & Detection Issues

Troubleshooting Guide: Resolving Printer Disconnection and Detection Issues

Encountering problems with your printer's connectivity and detection? This comprehensive guide is here to assist you in troubleshooting and resolving these issues step by step. Follow the outlined instructions below to quickly restore your printer to optimal performance.

Step 1: Verify Printer Status

Blinking Red Light: First, confirm whether the red light on your printer is blinking. If it is, proceed to the subsequent steps for troubleshooting.

Step 2: Perform Basic Checks

Paper Roll: Ensure that the paper roll is inserted correctly and that the compartment is securely closed.
Connections: Double-check the connection of USB, Ethernet, or RJ-11 cable to the printer. Make sure they are properly connected.

Step 3: Check Printer Detectability

Printer Detection: Verify whether the printer is detectable. Access the advanced settings for your eatOS Printer.

Step 4: Test Default Receipt Printing

Test Receipt Printer: If the printer is detectable, move on to testing the default receipt printer. Perform tasks like firing orders and printing receipts.

Step 5: Perform a Printer Reset

Feed Button Reset: If the printer remains undetectable, turn off the device. While turning it back on, press and hold the feed button for 3-5 seconds. Allow two sheets of paper to print.

Step 6: Check IP Address

IP Address Detection: Examine the second printout for an IP address located at the bottom.

Step 7: IP Address Detected

Test Print: If an IP address is detected on the second printout, proceed to test print operations.

Step 8: IP Address Not Detected

Retry Printer Reboot: If the IP address is not present on the second attempt, perform another printer reboot.

Local Network Issue: If the IP address is still not detected after the second reboot, it indicates a potential local network connectivity problem on-site. Address the network issue to restore proper printer functionality.

By diligently following these steps, you can effectively troubleshoot and resolve disconnection and detection problems affecting your printer. Should you continue to experience persistent issues or require further assistance, do not hesitate to contact our dedicated support team. We are here to help you get your printer back up and running smoothly.

Updated on: 08/27/2023

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