Articles on: Troubleshooting Guide

Fixing Grey Screen

Troubleshooting Gray Screen Problem in TeamViewer: A Step-by-Step Guide

Dealing with a gray screen issue while using TeamViewer can be frustrating, but worry not! We've got two simple yet effective solutions to help you overcome this problem:

Solution 1: Force Stop and Retry

If you're faced with a gray screen in TeamViewer, follow these steps to resolve it:

Access Settings: Open TeamViewer and click on the “Apps” option located in the top navigation bar within the TeamViewer window.

Navigate to Settings: Locate and select “Settings” from the list of available apps.

Access Remote Control Settings: In the top navigation bar once again, click on “Remote Control.”

Select Apps & Notifications: Among the available options, choose “Apps & Notifications.”

Find the App: Look for the specific “Name of App by eatOS” app and click on it.

Force Stop the App: Within the app's options, you'll find the “Force Stop” button. Click on it.

Confirm Your Action: A popup will appear asking for confirmation. Select “Yes” to proceed with the force stop action.

Solution 2: Revert to Previous Build

If the gray screen issue persists even after trying the above steps, consider the following options:

1. Request a Hotfix Build: Contact the TeamViewer development team for assistance. They may be able to provide you with a hotfix build tailored to address the gray screen issue. Install this special build to resolve the problem.

2. Revert to Previous Version: If the resolution process takes more time, you can opt to revert to a previous version of the TeamViewer app where the gray screen problem wasn't present.

By following these steps, you'll be able to swiftly overcome the gray screen issue and continue your tasks seamlessly. With these solutions in hand, technical hiccups won't hinder your productivity anymore!

Updated on: 08/27/2023

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