Unable to Login

Introduction

Encountering login issues with the eatOS app can be frustrating, but there's a simple solution to address this concern. This article provides step-by-step instructions on how to force stop the app on different device models, such as Elo and Sunmi, to help you regain access.

Resolving Login Issues: Force Stop the App

Force Stopping the App on Elo:

If you're using an Elo device, follow these steps to force stop the app:

Step 1: Manually Enable Control Panel -
On the back of the screen, hit two buttons to enable the control panel.

Step 2: Access Control Panel Remotely -
Enter the password "1elo" to access the control panel.

Step 3: Navigate to Settings -
From the apps list, select "Settings."

Step 4: Open Apps & Notifications -
Choose "Apps & Notifications" from the list.

Step 5: Select App Name -
Find and select the "Name of App by eatOS" app.

Step 6: Force Stop the App -
Choose** "Force Stop"** from the available options.

Step 7: Confirm -
Confirm by selecting "Yes" on the confirmation popup.

Force Stopping the App on Sunmi:

If you're using a Sunmi device, use these steps to force stop the app:

Step 1: Navigate to Sunmi Home Screen -
Select the Circle Icon at the bottom center of the screen to access the Sunmi Home Screen.

Step 2: Access Settings -
From the apps list, select "Settings."

Step 3: Open Apps & Notifications -
Choose "Apps & Notifications" from the list.

Step 4: Select App Name -
Find and select the "Name of App by eatOS" app.

Step 5: Force Stop the App -
Choose "Force Stop" from the available options.

Step 6: Confirm -
Confirm by selecting "Yes" on the confirmation popup.

Conclusion:

By following these straightforward steps to force-stop the app on your Elo or Sunmi device, you can troubleshoot login issues effectively. If the problem persists or if you have further questions, feel free to contact our support team. Your smooth access to the eatOS app is essential for seamless business operations, and we're here to ensure your experience is optimal.

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Updated on: 02/05/2024

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